Child Support Operations Supervisor

Youngwilliams Pc; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Youngwilliams PC in Jefferson City, MO is seeking a Child Support Supervisor to lead a team responsible for case initiation and mailroom operations within the child support intake process.

You will supervise staff, set goals with management, and ensure timely processing in compliance with contractual requirements. Experience in leadership and a related degree are valued, with a focus on confidentiality and procedure adherence.

Qualifications

• High School diploma or GED required.
• Bachelor's degree in a related field preferred.
• At least two years of supervisory experience or experience in a leadership capacity.

Responsibilities

• Plans, organizes, defines, and reviews work and workflow of a team of mailroom and case initiation specialists to ensure timely processing that is in accordance with contractual requirements.
• Collaborates with the Manager to set goals and expectations for the team.
• Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members.
• Proactively identifies problems and implements solutions to current and long-term issues.
• Receives, responds to, and resolves hotline supervisor calls.
• Works with management to develop policy and procedures for daily operations.
• Provides guidance to assigned staff regarding policy and procedures.
• Assists in conducting quality control reviews within the team.
• Maintains a positive working relationship with State personnel.
• Attends and participates in management meetings.
• Posts unit production statistics on a regular basis.
• Assists project management in performing community outreach activities and in establishing and maintaining good community relations.
• Provides for the confidentiality and security of all case information.
• Regular and timely attendance.
• Other duties as assigned

Skills

Supervisory experience

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Youngwilliams PC in Jefferson City, MO is seeking a Child Support Supervisor to lead a team responsible for case initiation and mailroom operations within the child support intake process.

You will supervise staff, set goals with management, and ensure timely processing in compliance with contractual requirements. Experience in leadership and a related degree are valued, with a focus on confidentiality and procedure adherence.