CHILD SUPPORT OFFICER I - Domestic Relations Office

Tarrant County College; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental plans

Retirement benefits

13 paid holidays

Wellness program

Flexible spending accounts

Job summary

The Child Support Officer I role with Tarrant County focuses on assisting with daily functions of the Domestic Relations, including foundational case management and financial processing. It emphasizes accurate case establishment, data entry, and routine assistance to internal and external stakeholders.

Candidates should have strong computer skills and excellent communication, with the ability to work in a fast-paced environment while meeting deadlines and delivering quality service.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and prioritization abilities.
• Proficiency with data entry and case management systems.
• Ability to work independently and in a team.

Responsibilities

• Review and establish child support cases.
• Enter court orders, including payment plans and judgments, into designated case management systems.
• Reconcile and verify pay records.
• Provide routine assistance to attorneys, courts, customers, colleagues, and the public regarding child support matters.
• Perform daily financial and banking operations.
• Document all actions taken within appropriate case management systems.
• Perform all other related duties as assigned.

Skills

Customer service

Communication

Data entry

Case management

Office 365

Organizational skills

Teamwork

Attention to detail

Under pressure

Education

Associate degree

Tools

Microsoft Office 365 Suite

Job description

Summary

The Child Support Officer I will be responsible for assisting with the daily functions of the Domestic Relations including performing foundational case management and financial processing functions within the child support program. This role focuses on accurate case establishment, data entry, and providing routine assistance to internal and external stakeholders.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews and establish child support cases.
• Enters court orders, including payment plans and judgments, into designated case management systems.
• Reconciles and verify pay records.
• Provides routine assistance to attorneys, courts, customers, colleagues, and the public regarding child support matters.
• Performs daily financial and banking operations.
• Documents all actions taken within appropriate case management systems.
• Performs all other related duties as assigned.

Knowledge, Skills, & Abilities

• Excellent customer service and communication skills, both verbal and written. Ability to work well with people.
• Ability to work in a fast-paced environment.
• Requires strong organizational skills and know how to prioritize the workload.
• Ability to work independently and as part of a team.
• Extensive skill in using a computer and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Ability to work under pressure and meet deadlines.
• Ability to contribute to the success of the team.

Minimum Requirements

• Associate’s degree or equivalent.
• Two (2) years of full-time experience in legal, financial, government, banking, or similar professional field.

Preferred Requirements

• Extensive knowledge of child support policies, procedures, and processes preferred.

Physical Demands And Work Environment & Other Requirements

While performing the duties of this position, the incumbent may be required to bend, hear, keyboard, sit, stand, talk, work alone and with others, and work overtime. Must be able to lift up to 25lbs.

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

• Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at [phone].