CHILD SUPPORT OFFICER I - Domestic Relations Office

Tarrant County; Fort Worth (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Tarrant County is seeking a Child Support Officer I to assist with daily functions within the Domestic Relations program. The role focuses on establishing accurate cases, data entry, and routine support to attorneys, courts, customers, and colleagues.

Key responsibilities include entering court orders, reconciling pay records, and documenting actions in case management systems while working in a fast-paced government environment. This position requires strong organization and teamwork.

Qualifications

• Strong customer service and communication skills, both verbal and written.
• Ability to work in a fast-paced governmental environment.
• Excellent organizational skills and workload prioritization.
• Ability to work independently and in a team setting.
• Proficiency with computers and Office 365 applications, plus case management systems.

Responsibilities

• Reviews and establish child support cases.
• Enters court orders, including payment plans and judgments, into designated case management systems.
• Reconciles and verify pay records.
• Provides routine assistance to attorneys, courts, customers, colleagues, and the public regarding child support matters.
• Performs daily financial and banking operations.
• Documents all actions taken within appropriate case management systems.
• Performs all other related duties as assigned.

Skills

Excellent customer service

Communication skills

Fast-paced environment

Organizational skills

Team collaboration

Independent work

Microsoft Office 365

Analytical skills

Pressure management

Education

Associate’s degree or equivalent

Two years of related experience

Tools

Microsoft Office 365 Suite

Case management systems

Job description

The Child Support Officer I will be responsible for assisting with the daily functions of the Domestic Relations including performing foundational case management and financial processing functions within the child support program. This role focuses on accurate case establishment, data entry, and providing routine assistance to internal and external stakeholders.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews and establish child support cases.
• Enters court orders, including payment plans and judgments, into designated case management systems.
• Reconciles and verify pay records.
• Provides routine assistance to attorneys, courts, customers, colleagues, and the public regarding child support matters.
• Performs daily financial and banking operations.
• Documents all actions taken within appropriate case management systems.
• Performs all other related duties as assigned.

Knowledge, Skills, & Abilities:

• Excellent customer service and communication skills, both verbal and written.Ability to work well with people.
• Ability to work in a fast-paced environment.
• Requires strong organizational skills and know how to prioritize the workload.
• Ability to work independently and as part of a team.
• Extensive skill in using a computer and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Ability to work under pressure and meet deadlines.
• Ability to contribute to the success of the team.

Preferred Requirements:

• Extensive knowledge of child support policies, procedures, and processes preferred.

• Associate’s degree or equivalent.
• Two (2) years of full-time experience in legal, financial, government, banking, or similar professional field.

While performing the duties of this position, the incumbent may be required to bend, hear, keyboard, sit, stand, talk, work alone and with others, and work overtime. Must be able to lift up to 25lbs.