CUSTOMER SUPPORT SUPERVISOR - Information Technology

Tarrant County College; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health plans

Dental & vision coverage

Retirement benefits (TCDRS)

Job summary

Tarrant County College seeks an experienced IT supervisor to oversee planning, installation and use of networked computers across county offices and partner agencies. You will manage IT resources, provide expert support for complex hardware, software and networks, and guide modernization projects in alignment with the County Strategic IT Plan.

The role requires a Bachelor's degree or equivalent experience, 3 years of troubleshooting, and 2 years of supervisory exposure.

Qualifications

• Bachelor's degree or equivalent experience.
• Three (3) years of computer troubleshooting experience.
• Two (2) years of supervisory experience in information technology preferred but not required.
• Ability to work independently or as part of a team.
• Advanced oral/written communications skills and strong analytical and organizational skills.
• Ability to coordinate multiple activities simultaneously and manage projects.
• Demonstrated supervisory skills within an enterprise network organization.
• Driving may be required and valid driver's license must be held.

Responsibilities

• Manages scheduling, utilization and prioritization of IT resources for hardware/software services.
• Provides technical expertise and support of complex hardware/software, networks, and countywide applications.
• Researches and develops new products to improve the technology environment.
• Assists in implementation, configuration, control, maintenance, troubleshooting, security, and patch management.
• Recommends technical solutions and documents policies and procedures.
• Collaborates with project managers on IT and departmental projects per plan and PMO guidelines.
• Performs service tasks including user profile modifications and group policies.
• Evaluates subordinate performance and provides development guidance.
• Performs other related duties in IT Department operations.

Skills

Supervisory experience

Systems analysis and design

Advanced communication

Analytical skills

Organizational skills

Project coordination

Independent work

Problem solving

Team collaboration

Time management

Education

Bachelor's degree or equivalent experience

Job description

Summary

Provides technical advice and assistance to assigned County offices through the planning, installation and use of networked computers on a Local Area Network or Wide Area Network. Installs and integrates automated systems with partner agencies.

Essential Duties And Responsibilities

• Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies.
• Provides technical expertise and support of complex critical hardware/software, networks, and countywide and departmental applications.
• Conducts research and development of new products to improve the countywide technology environment.
• Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance to the County Strategic IT Plan.
• Recommends technical solutions and documents policies and procedures.
• Works in conjunction with project managers on IT and departmental projects in accordance to the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines.
• Performs services including modification of user profiles, password changes and group policies.
• Evaluates performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation.
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

Minimum Requirements

• Bachelor's degree and/or equivalent experience.
• Three (3) years of computer troubleshooting experience.
• Two (2) years of supervisory experience in information technology preferred but not required as well as experience or training in systems analysis and design.
• Ability to work independently or as part of a team.
• Advanced oral/written communications skills as well as strong analytical and organization skills. Ability to solve problems accurately, completely, and quickly if necessary.
• Ability to coordinate various activities simultaneously, make decisions and work without direct supervision, participate in and/or manage multiple projects concurrently without loss of quality on any project.
• Demonstrated supervisory skills within an enterprise network organization.
• Driving may be required.
• Must have a valid and current driver license.

Physical Demands And Work Environment & Other Requirements

While performing the duties of this position, the incumbent is regularly required to bend, carry, climb stairs, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twisting, use material handling equipment, be exposed to outside hot and cold temperatures, pull, push, reach, reach overhead, perform repetitive tasks, see color, sit, stand, talk, use his/her hands, drive a vehicle, walk, and work alone and with others.

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

• Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at [phone].