Child Support Enforcement Supervisor

jacksongov; Kansas City (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Jackson County Government in Missouri is seeking a dedicated supervisor for the Child Support unit within the Family Support Department. The role focuses on supervising staff, coordinating with courts and prosecutors, and maintaining case records to ensure efficient operations.

The position requires an Associate's Degree and 3–6 years in relevant fields or 6+ years with 2 years as a Child Support Technician. A Missouri driver's license and background check are mandatory.

Qualifications

• Associate's degree required.
• 3–6 years of experience in child support enforcement or related fields, or 6+ years with 2 years as a Child Support Technician.
• Must have a valid Missouri driver's license and pass a pre-employment background check and drug screen.

Responsibilities

• Supervise and train Child Support Enforcement Technicians, Specialists, and administrative staff in the unit.
• Establish goals and priorities; maintain electronic case records; coordinate actions with staff, prosecutors, and circuit court; refer cases to legal staff as needed.
• Monitor case management reports, compile statistics, and maintain timekeeping records; liaise with the public and partner agencies; advise on training needs.

Education

Associate's Degree from an accredited college or university

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Department: Family Support

Grade: 200

Salary: $26.21/hour

Job Duties:

• R esponsible for the supervision and training of Child Support Enforcement Technician, Child Support Enforcement Specialists and administrative staff assigned to the unit.
• E stablishes goals and priorities, directs the maintenance of electronic case records; conducts routine training; coordinates case actions with staff, prosecutors, and the circuit court; and reviews cases to be referred to the legal staff of the Division.
• Monitors system generated case management reports, and alerts; compiles statistical reports, evaluates the work of the assigned staff, and maintains the unit time-keeping records; maintains a caseload and resolves complex cases, interacts regularly with the general public and partner agencies and advises the Director of staff training needs and any particular problems that may arise within the unit.

Minimum Qualifications:

• Associate's Degree from an accredited college or university.
• Three years of experience in one or more of the following areas: child support enforcement, insurance claim processing, credit or other financial resource investigation activities related to the practice of law or its enforcement, the administration of justice, or related areas, or six years of experience in one or more of those areas, and two year experience as a Child Support Technician or equivalent.
• Must possess/maintain valid Missouri Driver's License.
• Must submit to and pass a pre-employment background check and drug screen.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!