Child Support Specialist Trainee

State of West Virginia; Lewisburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia in Summers County is seeking an entry-level Caseworker in a structured training capacity with the Bureau of Child Support Enforcement. You will participate in formal classroom training and on-the-job training to learn laws, regulations, policies, programs, and services related to child support.

Under close supervision you will perform beginning level case work, locate parents and assets, respond to inquiries, maintain confidentiality, and progress toward independent

Qualifications

• High school diploma or equivalent.
• Four years of clerical and/or paraprofessional experience.
• 30 credit hours substitution for the required experience.
• Promotional Only: two years of multi-step clerical duties at full-performance level.
• Special Requirement: vehicle available for continuous use.

Responsibilities

• Perform beginning level Child Support case work under supervision.
• Learn to locate parents, assets and income and calculate the Child Support formula.
• Respond to customer service inquiries and compose routine correspondence.
• Maintain confidentiality of information.
• Progress toward independent management of a caseload during training.

Skills

Clerical experience

Customer service

Discretion/confidentiality

Research and data gathering

Education

High school diploma or equivalent

30 credit hours substitution for 1 year of experience

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Summers County.

Minimum Qualifications

• Training: High school diploma or equivalent.
• AND
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• OR
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Promotional Only: Two (2) years of experience performing multi-step clerical duties at the full- performance level.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

State employment offers a variety of benefits.

Click HERE to visit the Division of Personnel's Benefits Page.