Child Support Data & Employer Services Specialist

State of South Carolina; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid parental leave

State retirement plan

Deferred compensation

Job summary

South Carolina Department of Social Services is hiring a Child Support Specialist Administrative Specialist II in Richland County. You will enter employer data into PACSS, handle clerical tasks, and support wage withholding and beneficiary information with care for PII.

Strong data entry and customer service skills are essential, along with at least a high school diploma; an associate degree or higher may substitute for experience. Benefits are generous and include retirement options.

Qualifications

• High School Diploma and at least 1 year in computer systems development/support.
• An Associate Degree or higher may substitute for work experience.

Responsibilities

• Receive and process employer information for the Child Support Services Division.
• Enter data into PACSS and perform clerical tasks for the Employer Services Unit.
• Provide customer service to clients and the public while protecting PII.
• Safeguard agency networks, applications, data, and systems.
• Research and outreach to employers to document contact and benefit information.
• Respond to system alerts and wage withholding inquiries; monitor compliance.
• Troubleshoot issues and log resolutions in the ticket system.
• Perform other duties, including emergency shelter duties as directed.

Skills

Data entry

Customer service

Attention to detail

Education

High School Diploma

Associate Degree or higher

Job description

South Carolina Department of Social Services is hiring a Child Support Specialist Administrative Specialist II in Richland County. You will enter employer data into PACSS, handle clerical tasks, and support wage withholding and beneficiary information with care for PII.

Strong data entry and customer service skills are essential, along with at least a high school diploma; an associate degree or higher may substitute for experience. Benefits are generous and include retirement options.