Employer Data Specialist & Customer Support

State of South Carolina; Columbia (SC); On-site; USD 38,000 - 58,000; Full time

Job summary

State of South Carolina is seeking a detail-oriented Specialist to maintain data related to employers, insurers, courts, and other parties in the agency's automated system. You will serve as a customer service liaison, ensuring records are updated, verified, and accessible for program operations.

The role involves data management, analysis, problem-solving, and technical support. Candidates should have a high school diploma and related experience, with potential substitution by higher education.

Qualifications

• High school diploma and relevant experience; additional education may substitute.
• Strong data management and accuracy in handling records.
• Experience with customer service and responding to inquiries.
• Ability to troubleshoot issues using established procedures.

Responsibilities

• Data maintenance for employers, insurers, courts, and other parties in the automated system.
• Analyze, document, and report problems using the ticket system and standard processes.
• Provide technical support to system users; respond to inquiries within two business days.
• Serve as a liaison to employers on income withholding and related processes.
• Perform general clerical tasks and back-up duties for the New Hire Unit.

Skills

Data management

Customer service

Analytical skills

Troubleshooting

Education

High School Diploma

Tools

Ticket system

Job description

State of South Carolina is seeking a detail-oriented Specialist to maintain data related to employers, insurers, courts, and other parties in the agency's automated system. You will serve as a customer service liaison, ensuring records are updated, verified, and accessible for program operations.

The role involves data management, analysis, problem-solving, and technical support. Candidates should have a high school diploma and related experience, with potential substitution by higher education.