Child Support Services - Interstate Child Support Coordinator / 61014991

State of South Carolina; Columbia (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term

Life Insurance for Employee, Spouse, &

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation

Job summary

State of South Carolina Department of Social Services seeks an Interstate Child Support Coordinator to support the DRA and ICR units across all counties, process UIFSA petitions, ensure document compliance, and collaborate with intergovernmental agencies.

The role involves reviewing petitions, interpreting regulations, training staff, and maintaining data integrity while safeguarding PII and coordinating with 50 states and other entities.

Qualifications

• High School Diploma and four (4) years of experience in clerical, administrative, social work, child support services, correctional, business administration, or general business.
• An Associate Degree and two (2) years of experience in clerical, administrative, social work, child support services, correctional, business administration, or general business.
• A Bachelor's Degree or higher may be substituted for required work experience.

Responsibilities

• Assist in researching the Discrepancy, Research, and Automation (DRA) unit for all 46 counties in South Carolina.
• Administer and direct the Interstate Central Registry (ICR) Unit for all 46 counties and work with intergovernmental agencies of all 50 states, territories, and other nations.
• Review incoming intergovernmental child support petitions for accuracy and ensure document requirements are met.
• Interpret federal and state regulations to ensure timely action and communicate with intergovernmental agencies.
• Develop and implement policies pertaining to the DRA and ICR units; supervise personnel and monitor performance metrics.
• Conduct meetings and training sessions; onboard and train new staff; update staff on policy changes.
• Maintain and update Palmetto Automated Child Support System (PACSS); attend UIFSA meetings with customers and other departments.
• Protect personal identifying information (PII) and safeguard agency networks.

Skills

Attention to detail

Communication

Intergovernmental coordination

Education

High School Diploma

Associate Degree

Bachelor's Degree or higher substitute for experience

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The CSS Interstate Child Support Coordinator assist in researching the Discrepancy, Research, and Automation (DRA) unit for all 46 counties in South Carolina; assists in administering and directing the Interstate Central Registry (ICR) Unit for all 46 counties in South Carolina and working with intergovernmental agencies of all 50 states, territories, and other nations.
• Reviews all incoming intergovernmental child support petitions from all in 50 state, territories and other nations received under the Uniform Interstate Family Support Act (UIFSA) requesting paternity and establishment of child support orders or enforcement of existing child support orders for accuracy and ensures petition meets all established document requirements; maintains data consistency throughout all processing of cases.
• Interprets federal and state regulations and child support policy and procedures to ensure that all Intergovernmental child support petitions and correspondence receive appropriate and timely action; communicates effectively and in a timely manner with other intergovernmental agencies.
• Assists in developing, managing, and implementing all policies or changes that pertain to the DRA unit and ICR unit; develops short- and long-range goals and objectives; supervises personnel in the performance of their duties; monitors and keeps track of appropriate performance measures.
• Conducts meetings and training sessions with ICR unit and DRA unit staff when needed or appropriate; assists in on-boarding and training of new staff; updates staff on changes in systems, policies, and procedures in a timely manner. Responsible for completing comprehensive yearly performance evaluations for each employee and ensuring all documentation is submitted accurately and on time.
• Assists in ongoing training and refinement of the Palmetto Automated Child Support System (PACSS); attends meetings and UIFSA appointments with customers, other departments, divisions, and agencies.
• Maintains and control all FIPS code changes and updates address changes for all 50 states. territories and other nations.
• To ensure that personal identifying information (PII} is properly used, accessed, gathered, shared, and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed. Performs related duties as required.

A High School Diploma and four (4) years of experience in clerical, administrative, social work, child support services, correctional, business administration, or general business.

An Associate Degree and two (2) years of experience clerical, administrative, social work, child support services, correctional, business administration, or general business.

A Bachelor's Degree or higher may be substituted for required work experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Enforcement / Richland County