Child Support Services Interstate Specialist / 61014993

State of South Carolina; Columbia (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Long Term Disability

Life Insurance

Vacation leave

Sick leave

Paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation

Job summary

The State of South Carolina's Department of Social Services seeks an Interstate Specialist for the Child Support Services Division in Richland County. You will review incoming interstate referrals and determine appropriate actions, ensuring accuracy and adherence to federal regulations while maintaining case records.

Responsibilities include cross-referencing petitions in PACSS, managing caseloads within required timeframes, processing transmittals, and safeguarding PII and agency data.

Qualifications

• High School Diploma and 3 years of experience in clerical, administrative, social work, correctional, business administration or general business.
• Associate Degree and 1 year of experience in clerical, administrative, social work, correctional, business administration or general business.
• Bachelor's Degree or higher may substitute for part or all work experience.

Responsibilities

• Review and determine action on incoming interstate referrals from county DSS offices, clerks of court, and the public, ensuring accuracy and federal compliance.
• Cross reference interstate petitions with the PACSS system to prevent duplication and enter transmittals online.
• Manage caseload within federally mandated timeframes; maintain case records per FR 45 CFR 303.10.
• Process incoming interstate transmittals and correspondence from other states, tribal actions, and countries.
• Review interstate transmittals for required UIFSA documents and provide status updates to relevant offices.
• Protect and manage personal identifying information (PII) and safeguard agency networks and data.

Skills

Clerical skills

Customer service

Attention to detail

Case handling

Education

High School Diploma

Associate Degree

Bachelor's Degree substitute

Tools

PACSS system

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Child Support Services Interstate Specialist is responsible for reviewing and determining action to take on incoming child support referral from county Department of Social Services offices. clerks of court and general public. Use considerable judgment in determining proper action requited, accuracy and conformity with federal regulations. so that each case is brought to proper conclusion.
• Cross reference interstate petitions with the PACSS system to ensure no duplication of cases on the system. Enter all interstate transmittals on-line entry to the PACSS system.
• Manage caseload to ensure appropriate actions are taken in accordance with federally mandated time frames. Maintain case record in accordance with FR 45 CFR 303.10.
• Process incoming interstate transmittals and correspondence submitted by other states, tribal actions and countries.
• Review interstate transmittals for required documents per Uniform Interstate Family Support Act (UIFSA).
• Provide updates and assists m processing information to appropriate offices with Child Support Services Division and the county Clerk of Court offices to ensure proper child support collection and the distribution thereof.
• Correspond with other states requesting status of petitions within 5 days by mail. Ensures all phone inquires are returned within 2 business days.
• Represent the agency in a positive manner by placing customer service as in integral job priority through the completion of job duties and/or service.
• To ensure that personal identifying information (PII) is properly used. accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.
• Other projects and related duties as assigned by the supervisor.
• Perform Red Cross shelter duty or other emergency shelter duty/services as directed.

A High School Diploma and three (3) years of experience in clerical, administrative, social work, correctional, business administration or general business.

An Associate Degree and one (1) year of experience in clerical, administrative, social work, correctional, business administration or general business.

A Bachelor's Degree or higher may substitute for part or all work experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

Benefits:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Services / Richland County