Employer Data & Compliance Specialist (Child Support)

State-of-South-Carolina; South Carolina; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Paid vacation

Paid sick leave

Paid holidays

Parental leave

Retirement plan

Job summary

The South Carolina Department of Social Services is seeking an Employer Services Specialist to maintain employer data within the PACSS system, update records, and ensure accuracy in the Employer Services Unit.

You will collaborate with cross-functional teams, respond to inquiries, and support the income withholding process while protecting PII and delivering reliable service to clients and stakeholders.

Qualifications

• High school diploma or higher; Associate degree may substitute for experience.
• Experience with clerical, administrative, or social services work is valued.
• Ability to handle PII with confidentiality and compliance.

Responsibilities

• Maintain employer data in PACSS and ESU with accuracy and integrity.
• Clean up duplicates, respond to system alerts, and resolve data issues.
• Update records for new entries or changes and merge duplicates when needed.
• Collaborate with cross-functional teams to verify employer data.
• Document appropriate contact notes for employers and related parties.
• Support income withholding processes and advise employers accordingly.
• Uphold privacy and protect data; provide reliable customer service.

Skills

Data maintenance

Data integrity

Cross-functional collaboration

Customer service

PII protection

Income withholding knowledge

Problem solving

Education

High School Diploma

Associate degree or higher

Tools

PACSS system

ESU platform

Database management

Job description

The South Carolina Department of Social Services is seeking an Employer Services Specialist to maintain employer data within the PACSS system, update records, and ensure accuracy in the Employer Services Unit.

You will collaborate with cross-functional teams, respond to inquiries, and support the income withholding process while protecting PII and delivering reliable service to clients and stakeholders.