Lobby Customer Service Specialist – Admin Support

City and County of Denver; Denver (CO); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Pension

457B Plan

PTO + Holidays

Medical/Dental/Vision

Job summary

City and County of Denver is seeking a DHS Lobby Customer Service – Administrative Support Assistant to deliver professional customer service at the lobby window, assist applicants with benefits, and perform precise data entry for food, cash, and medical programs. The role is on-site at the DHS center, with a strong emphasis on accuracy and a solution-oriented approach.

The position requires a high school diploma or GED and three years of administrative support experience, with bilingual

Qualifications

• Three years of full performance office support/clerical work (type and level of Administrative Support Assistant III).
• Bilingual skills are preferred but not required.
• Strong data-entry and customer-service abilities are essential.

Responsibilities

• Provide professional and respectful customer service to internal and external customers.
• Greet lobby visitors and respond to questions at the lobby window.
• Complete accurate data entry of new applications for food, cash, and medical benefits.
• Issue electronic benefit cards (EBT) or handle EBT destruction as assigned.

Skills

Customer service

Data entry

Bilingual (preferred)

Education

High school diploma or GED

Job description

City and County of Denver is seeking a DHS Lobby Customer Service – Administrative Support Assistant to deliver professional customer service at the lobby window, assist applicants with benefits, and perform precise data entry for food, cash, and medical programs. The role is on-site at the DHS center, with a strong emphasis on accuracy and a solution-oriented approach.

The position requires a high school diploma or GED and three years of administrative support experience, with bilingual