DHS Lobby Customer Service – Administrative Support Assistant

City and County of Denver; Denver (CO); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Pension

457B Plan

PTO + Holidays

Medical/Dental/Vision

Job summary

City and County of Denver is seeking a DHS Lobby Customer Service – Administrative Support Assistant to deliver professional customer service at the lobby window, assist applicants with benefits, and perform precise data entry for food, cash, and medical programs. The role is on-site at the DHS center, with a strong emphasis on accuracy and a solution-oriented approach.

The position requires a high school diploma or GED and three years of administrative support experience, with bilingual

Qualifications

• Three years of full performance office support/clerical work (type and level of Administrative Support Assistant III).
• Bilingual skills are preferred but not required.
• Strong data-entry and customer-service abilities are essential.

Responsibilities

• Provide professional and respectful customer service to internal and external customers.
• Greet lobby visitors and respond to questions at the lobby window.
• Complete accurate data entry of new applications for food, cash, and medical benefits.
• Issue electronic benefit cards (EBT) or handle EBT destruction as assigned.

Skills

Customer service

Data entry

Bilingual (preferred)

Education

High school diploma or GED

Job description

DHS Lobby Customer Service – Administrative Support Assistant

Sep 15, 2026

$22 - $33/hour

About Our Job

DHS Lobby Customer Service – Administrative Support Assistant

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 and $28.17. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service

457B Retirement Plan

140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

In this position, you can expect to work on site at the Richard T. Castro Human Services Center located at 1200 Federal Blvd, Denver, CO 80204.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Denver Human Services is seeking dynamic Lobby Customer Service Representatives for the Family and Adult Assistance Division.

Specifically, in this role you will:

Provide professional and respectful customer service when working with internal and external customers

Gain general knowledge to provide responses to customer questions at the lobby window

Complete accurate data entry of new applications for food, cash, and medical benefits

Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

Bilingual skills and is and able read, write, and speak proficiently (strongly preferred, but not required)

A proven ability to make a difference through engaging customers with a solution-oriented approach

Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations

Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through

NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

Licensure & Certification: None

Application Deadline

This position is expected to stay open until September 21.

About Everything Else

Job Profile

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

Though the full range is listed, our expected hiring range is between $22.53 and $28.17.

Agency

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

The City and County of Denver is a diverse and inclusive employer dedicated to purposeful service, offering competitive pay and growth opportunities to over 11,000 team members.

Government Administration

Company size 10,001+ employees

Company type Government agency Founded 1859