Child Support Caseworker 1

Fayette County Attorney's Office Division of Child Support Services; Lexington (KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement plan

Paid parking

Job summary

The Fayette County Attorney's Office Division of Child Support Services seeks a Child Support Caseworker I to initiate, review, and maintain paperwork and court documents for assigned cases. You will assist with constituent calls, provide required paperwork, and connect callers with the right staff.

Key duties include data entry, case updates, and professional interactions with the public in person or by phone.

Qualifications

• Two years of college coursework preferred.
• Experience in family law, child support administration, public assistance, or general office work preferred.
• Proficient data entry and document preparation.
• Regular and reliable attendance mandatory.

Responsibilities

• Initiate, update, and maintain case information in the child support system with accuracy.
• Refer matters to attorneys or other caseworkers in a timely manner.
• Communicate clearly with co-workers and partner staff.
• Conduct interviews to obtain information for case management.
• Perform case reviews and searches to determine actions.
• Handle high-volume phone calls and walk-in inquiries.

Skills

High call volume management

Customer service

Interpersonal skills

Public interaction professionalism

Independent work

Team collaboration

Education

Two-year college coursework preferred

Tools

Data entry

Document preparation

Job description

Job Title
Child Support Caseworker I
Child Support Division

Date Posted: August 26, 2026
Salary: Commensurate with Experience
Job Type: Full-time

Position Summary

The Child Support Services Office is seeking a Child Support Caseworker I to initiate, review, and maintain accurate paperwork and court documentation on assigned child support cases. This position is primarily responsible for assisting with incoming constituent calls through answering questions, providing proper paperwork and connecting callers with appropriate staff when necessary.

Caseworkers have frequent contact with the public both by telephone and in person through scheduled appointments and walk-ins. The position requires professionalism, attention to detail, and the ability to manage a high-volume phone que while providing effective customer service.

Essential Functions

• Initiate, update, and maintain child support case information in the child support system with a high level of accuracy
• Refer matters for appropriate action to attorneys or other caseworkers in a timely manner
• Communicate clearly and professionally with co-workers and partner agency staff
• Conduct interviews with individuals to obtain necessary information for effective child support case management
• Conduct thorough case reviews and searches to determine appropriate actions for assigned cases
• Perform other duties as assigned

Skills & Abilities

• Mentally and emotionally mature with initiative and dedication to excellent customer service
• Ability to effectively manage a high call volume
• Strong interpersonal, customer service, and communication skills
• Ability to work professionally with the public, demonstrating patience, respect, and understanding
• Ability to learn from others, investigate issues, and provide complete and accurate information
• Ability to work independently with a moderate level of supervision
• Reliable, dependable, and able to work effectively in a team-oriented environment

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Minimum Requirements

• Proficient office and computer skills, including data entry and document preparation
• Regular and reliable attendance is mandatory
• Ability to lift up to 15 pounds and perform duties associated with an office environment

Education

Two (2) years of college coursework preferred.

Experience

Legal support training or coursework preferred.
Experience in family law, child support administration, administrative support, public assistance, or general office work preferred.

Working Conditions

Work is normally performed in a typical interior office environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Retirement plan
• Paid parking

Additional Information

The Fayette County Attorney's Office is an Equal Opportunity Employer.
*The salary for this position is funded in whole or in part from Federal, KYOAG, or other State funds.*