Support Officer 1

Franklin County; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Franklin County Board of Commissioners seeks a Support Officer 1 to enforce and modify child support obligations. The role involves investigating and auditing case details, interviewing involved parties, and preparing accurate arrearage calculations in line with state policies.

Daily duties include reviewing orders, payment records, and case narratives, responding to inquiries, and maintaining data confidentiality.

Qualifications

• Knowledge of public relations and office procedures.
• Ability to interview and gather information.
• Strong numerical literacy for calculations.

Responsibilities

• Investigate, audit and interview for paternity and support obligations.
• Review and interpret orders, payment records and case files.
• Prepare arrearage calculations and case summaries.
• Respond to inquiries from obligors, obligees, and agencies.
• Verify financial data and maintain confidentiality.

Skills

Public relations knowledge

Office policies and procedures

Interviewing

Social sciences

Word processing

Dictation

Equipment operation

Interpret technical material

Fractions, decimals, percentages

Maintain accurate records

Data gathering and classification

Client relations communications

Education

Bachelor’s degree with coursework in business administration with six months of social work experience

Tools

None

Job description

Classification Purpose: The primary purpose of the Support Officer 1 classification is to enforce and modify child support obligations in local, intrastate, and interstate cases through statutorily allowed means.

Job Duties: Investigate, audit and interview for paternity and support obligations in accordance with applicable statutes, rules, regulations, and other requirements. Review and interpret judicial and administrative orders, payment records, case narratives, case files, and other documents. Prepare accurate calculations of arrearage due on accounts based upon the interpretations and in accordance with state and agency policy. Respond to written and verbal communications from obligors, obligees, and/or other child support agencies, entities, individuals, or organizations. Utilize agency, state, federal, and/or other resources to obtain and verify accurate and current information regarding the place of residence, source of income, assets, and other relevant information concerning the obligor. Comply with all confidentiality and FTI regulations and policies.

Provide general and specific information and respond to clients, other involved agencies and attorneys via telephone, written letters, electronic mail and face-to-face discussions. Prepare case summaries and other related documents and correspondence. Extract and accurately interpret information. Regularly review and develop a comprehensive knowledge of the CSEA manual, ODHS Child Support manual, and other regulations. Attend all training and mandatory meetings. Verify financial data, wage attachments, and other data regarding support matters. Assist in covering caseloads and walk-ins. Maintain regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Major Worker Characteristics: Knowledge of public relations; office policies and procedures; interviewing; social sciences. Skill in word processing; dictation; equipment operation. Ability to interpret extensive variety of technical material in books, journals and manuals; calculate fractions, decimals and percentages; maintain accurate records; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contact with officials and general public.

Minimum Class Qualifications for Employment: Any equivalent combination of relevant training and experience including but not limited to: Bachelor’s degree with coursework emphasis in business administration with six (6) months of social work experience.

Additional Requirements: No special license or certification is required.

Supervisory Responsibilities: None required.

Unusual Working Conditions: N/A

Summary

At Franklin County Board of Commissioners we are dedicated to building a diverse, inclusive and authentic workplace,