Child Support Case Manager

OhioMeansJobs Highland County; Iowa (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible work hours

Medical, dental, and vision insurance

Employee assistance program

Wellness program

Paid sick leave

Paid vacation after 1 year of service

OPERS retirement

Job summary

Fayette County Department of Job and Family Services in Fayette County is seeking a Child Support Case Manager to handle administrative duties for establishing paternity and child support cases. The role involves enforcement activities, case reviews, and coordination with courts and employers.

The successful candidate will manage multiple tasks, communicate effectively with participants, and contribute to a team environment within the Child Support Division. Strong computer skills are essential.

Qualifications

• Must have any combination of training and work experience indicating the skills necessary for this job.
• Child support program experience preferred but not required.
• Strong written and verbal communication skills.
• Knowledge of Microsoft programs (Word, Excel, PowerPoint, Outlook, TEAMS, SharePoint).
• Exceptional customer service skills and ability to respond to customer frustrations.
• Ability to work concurrently on multiple tasks/projects.
• Willingness to work in a team environment.

Responsibilities

• Conduct enforcement activity and investigations on IV-D cases.
• Includes investigations, location efforts, referrals to the Prosecutor, and other enforcement processes.
• Review caseload and identify cases needing action.
• Contact obligors regarding support obligations.
• Communicate with case participants, courts, employers, and enforcement contacts.
• Represent CSEA at routine court hearings and testify in proceedings.
• Audit cases for court records and testify as to agency records.
• Audit financial documents, manage withholdings, and ensure prompt and correct payments.
• Complete related summaries, reports, and documents.

Skills

Written communication

Verbal communication

Customer service

Multitasking

Teamwork

Adaptability

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

TEAMS

SharePoint

Job description

Fayette County Department of Job and Family Services

Notice of Job Opportunity

Job Title: Child Support Case Manager

Posting Date: 04/01/26

Deadline To Apply:

Department/Division: Job and Family Services-Child Support Division

Core Hours: Monday-Friday 7:00-5:30

Salary Range: Pay Range 6

MINIMUM QUALIFICATIONS:

Must have any combination of training and work experience, which indicates possession of the skills, knowledge, and abilities necessary to perform this job. Child support program experience, intergovernmental knowledge and college coursework preferred but not required. Strong written and verbal communication skills. Knowledge of Microsoft programs (Word, Excel, PowerPoint, Outlook, TEAMS, and SharePoint). Exceptional customer service skills and ability to respectfully respond to customer frustrations. Ability to work concurrently on multiple tasks/projects. Must be adaptable and willing to work in a team environment.

OBJECTIVE: Primary duties of this position: Responsible for the Administrative process of establishment of paternity and child support cases.

ESSENTIAL JOB FUNCTIONS:

• Conducting enforcement activity and investigations on cases pursuant to IV-D program regulations.
• This includes but is not limited to investigations, location efforts, referrals to the Prosecutor, and other enforcement processes.
• Reviews caseload and identifies cases needing action.
• Contacts obligors regarding support obligations.
• Communicates with case participants, the courts, employers, and other enforcement-related contacts.
• Responsible for representing CSEA at routine court hearings and testifying at grand jury and criminal proceedings.
• Audits cases for court and testifies as to agency’s records.
• Audits financial documents, processes withholdings, conducts terminations, to ensure prompt and correct support payments.
• Completes related summaries, reports, and documents.
• The employee must possess the skills and ability to cope with diverse environments, health hazards and personal safety issues, including aggressive behaviors

FRINGE BENEFITS

• Flexible work hours offered depending on agency needs
• Medical, dental, and vision available for employee, spouse, and family
• Employee assistance program provided to employees and their households
• Wellness program for employees and spouses enrolled in a medical insurance plan
• Paid sick leave, if earned leave is available
• Paid vacation after 1 year of service or with 1 year of prior countable service
• Ohio Public Employees Retirement System (OPERS)
• Deferred compensation plans available
• Employee Relations Committee
• Gym Membership Discounts
• Training Opportunities

Any offer of employment is subject to background investigation including, but not limited to, prior or current employment, criminal background checks, fingerprinting, and Child Welfare history checks.

Fayette County Is An Equal Opportunity Employer (EOE)

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