Child Support Specialist I

Commonwealth of Kentucky; Frankfort (KY); On-site; USD 33,000 - 50,000; Full time

Job summary

Commonwealth of Kentucky is seeking a Child Support Specialist I in the Office of the Attorney General's DCSS. This entry-level role develops knowledge of child support policies and processes while performing basic casework to collect support.

The position emphasizes dependability, clear communication, attention to detail, and teamwork within the Administrative Enforcement Section to ensure successful collections.

Qualifications

• Must complete two years (54 semester hours) from a college or university.
• Education substituted for experience: Administrative work or public assistance program experience may substitute for college on a year-for-year basis.

Responsibilities

• Reviews system information and reports to determine appropriate administrative enforcement action.
• Monitors child support cases and follow-up actions for compliance.
• Performs basic child support casework related to administrative enforcement processes.
• Develops working knowledge of state and federal regulations and child support policy.
• Assists staff in reconciling issues related to administrative enforcement processes.
• Responds to inquiries from child support participants and other agencies.

Skills

Willingness to learn

Excellent communication skills

Deadline-oriented

Analytical thinking

Team collaboration

Discretion and professionalism

Education

Two years of college coursework

Job description

Advertisement Closes

9/3/2026 (11:59 PM ET)

2604444

Child Support Specialist I

Pay Grade

12

Salary

$2,976.04 - $4,464.04 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

General Government Cabinet | Attorney General

Location

730 Schenkel Lane

Frankfort, KY 40601 USA

Description

The Office of the Attorney General, Department of Child Support Services (DCSS), is seeking a Child Support Specialist I in the Administrative Enforcement Section. This is an entry level position which allows for the development of knowledge and understanding of the Child Support Program’s policies, procedures and operations. The Child Support Specialist I performs basic child support casework to carry out administrative enforcement processes in order to collect child support from delinquent obligors.

The ideal candidate will demonstrate dependability, excellent communication skills, strong attention to detail and a desire to acquire new skills and knowledge regarding child support policies and processes. The Child Support Specialist I will work collaboratively with other staff members assigned to the Administrative Enforcement Section, contracting official staff and other state agency staff to ensure the successful collection of child support through administrative enforcement processes.

Key Responsibilities

• Reviews system information and reports to determine appropriate administrative enforcement action.
• Monitors child support cases and administrative enforcement actions initiated for compliance and follow- up action as needed.
• Performs basic child support casework relating to administrative enforcement processes as assigned.
• Develops a working knowledge of state and federal regulations and child support policy and procedure in general with a focus on administrative enforcement processes.
• Assists state and contracting official staff in reconciliation of issues related to administrative enforcement processes and actions.
• Responds to inquiries from child support participants, state and contracting official staff, and other state agencies.

Required Knowledge, Skills, and Abilities

• Willingness to learn child support processes, policy and procedures and federal and state laws and regulations in relation to administrative enforcement processes.
• Excellent communication skills with the ability to communicate with both professionals and non- professionals with respect to child support matters.
• Ability to meet deadlines and complete tasks in a timely manner with minimal oversight.
• Strong analytical and problem solving skills with the ability to identify deficiencies and propose sound and practical solutions.
• Ability to work well with others and contribute to a cooperative team environment.
• Discretion, integrity, and professionalism in handling sensitive or confidential matters.

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and, or, administering Food Stamps, the Kentucky Transitional Assistance Program, Medical Assistance, Child Support, or other public assistance programs will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Performs job duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Amy Fleming at [e-mail] or 502-564-2285.

An Equal Opportunity Employer M/F/D