Child Support Caseworker

State of Utah; Provo (UT); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Job Stability

Career Growth

Meaningful Work

Supportive Work Environment

Job summary

The State of Utah, Office of Recovery Services (ORS), seeks dedicated staff to handle child support case processing in Provo. The role includes establishing paternity and enforcing orders, with extensive initial training and a probation period. A steady schedule and government benefits accompany this important public service.

Your work supports families and helps ensure public funds are used appropriately, with opportunities for career growth within a large state agency.

Qualifications

• Proficiency in a technology-driven environment with intermediate to advanced computer skills.
• Strong customer service and communication skills.
• Ability to contact individuals or organizations to secure delinquent payments and arrange payment plans.
• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws, and regulations.

Responsibilities

• Receive extensive training to learn the process of establishing paternity and child support orders.
• Verify and/or correct balances owed, determine legal actions including garnishment or liens.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence and apply agency rules and policies.

Skills

Tech proficiency

Multi-tasking

Customer service

Payment collection

Policy interpretation

Job description

FT / PT Status – Full Time Salary – $20.28 - $32.20 Remote Work / In-Office – In Office / On Site Recruiter – Josh Stover | [e-mail] | 801.538.4251

Application Deadline – 9 /25/2026

This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!

Experience a positive work-life balance, with a Monday through Friday (8 a.m. - 5 p.m.) work schedule and excellent benefits!

Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children. ORS also helps ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.

Starting Pay: $20.31 per hour

The hourly rate of pay goes up to $22.60 per hour upon successful completion of a one-year probation period!

Key Responsibilities

• Receive extensive training to learn the interesting process of legally establishing paternity and child support orders, and/or enforcing orders by collecting child support and enforcing other provisions within the order.
• Verify and/or correct balances owed, determine appropriate legal action including garnishment or liens.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services' rules, regulations, and policies.

Qualifications

• Proficiency in a technology-driven environment with intermediate to advanced computer skills.
• Exceptional ability to multi-task and quickly make decisions.
• Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.
• Ability to effectively contact individuals or organizations to secure delinquent payments, and/or arrange payment plans for money owed.
• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws, and regulations.

About The Role

Location – 150 E. Center Street, Provo, UT 84603

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service -Employment in this position requires a probationary period

Why You Should Join Our Team

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The primary mission of Utah Office of Recovery Services is to promote responsibility. We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also help ensure public funds are used appropriately through our Medicaid Recovery efforts.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.