Child Support Assistant

Kings County; Hanford (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Kings County Child Support Services is seeking a dedicated Child Support Assistant to assist with front desk operations, case-support tasks, and public interactions. The role emphasizes clerical work, data entry, and adherence to department policies while supporting families in need.

Responsibilities include greeting visitors, handling calls and emails, processing documents, and maintaining accurate case records; candidates should have strong organizational skills and the ability to work in a

Qualifications

• 1 year of public contact experience in general clerical work or administrative support.
• Excellent interpersonal and customer service skills.
• Ability to interpret and apply rules and procedures.

Responsibilities

• Maintains front reception counter, greets visitors, provides information on services, and schedules appointments.
• Sorts, distributes mail and documents, scans, and uploads them to case files; maintains filing systems.

Skills

Public contact experience

Education

High school diploma or equivalent

Job description

Kings County Child Support Services is excited to announce a rewarding career opportunity for a dedicated and motivated Child Support Assistant. In this vital role, you will make a meaningful impact in our community by helping families access the support services they need. The position offers the chance to perform specialized clerical and case-support functions, including assisting members of the public and performing essential case-management support activities. Future vacancies for this position may be filled from an eligible list to be established.

NOTE

Incumbents must recuse themselves from cases in which any participant is: The Child Support Employee; a relative of the Child Support Employee; a person whom the Child Support Employee cohabits; a person with whom the Child Support Employee has a personal or business relationship.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Responsibilities

• Maintains and manages front reception counter/window; greets and escorts visitors; provides direct services and information to customers pertaining to child support services; answers questions; takes and conveys messages; refers issues to the appropriate staff or department; and schedules appointments.
• Collects, opens, date stamps, sorts, identifies, and distributes incoming mail and legal documents to appropriate staff; scans and uploads documents to case files; processes documents for routing and mailing.
• Answers incoming telephone calls and e-mails; replies to voicemail and email messages.
• Composes, types, and processes a variety of documents, such as general correspondence, memos, legal documents, reports, manuals, and various forms; proofreads, edits, and corrects prepared materials, ensuring accuracy, completeness, compliance with department policies, and correct grammar, punctuation, and spelling.
• Creates, organizes, archives, scans, copies, maintains, and retrieves records, documents, reports, and files; maintains and/or establishes filing systems and databases; audits case files for compliance with federal, state, and local laws and records retention schedules.
• Performs basic case management support including interviewing case participants in child support matters, collecting and organizing information from initial interviews, locating participants and performing locate activities, and providing information to participants; refers cases to Child Support Specialists or supervisor as appropriate.
• Accesses, organizes, scans, and attaches various reports to case files including criminal records, credit reports, tax records, and related information.
• Attends and participates in a variety of meetings, conferences, workshops, and training sessions to remain current on programs, regulations, policies, procedures, and new developments related to the child support program.
• Maintains accurate and detailed records and files; updates information, researches discrepancies, and performs data entry; maintains documentation for case management activities.
• Provides needed information, training, and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Learns to interpret and apply federal, state, and local rules and regulations applicable to child support matters; explains office policies and legal procedures to internal and external customers.
• Observes and complies with County and mandated safety rules, regulations, and protocols.
• Provides courteous, respectful, honest, timely and professional communication and information to all County staff, program participants, visitors, external agencies, and the general public; utilizes effective de-escalation techniques as necessary.
• Assists with the orientation and training of new employees.

• Performs other related duties as assigned.

Education

• Equivalent to completion of the twelfth (12th) grade.

Experience

• One (1) year of public contact experience in any of the following areas: general clerical work; customer service; obtaining information from the public; or other related administrative support work. (Substitution: Additional education may substitute for the required experience.)

Licenses and Certifications

• Possession of a valid California driver’s license issued by the Department of Motor Vehicles at the time of appointment.

Special Requirements

Qualify for security clearance through a background investigation and fingerprint check. Type and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position.

All completed applications and supplemental questionnaires will be reviewed. Depending on the number of applicants who meet the minimum qualifications, the selection process may include the following:

(1) Screening committee (pass/fail) and/or

(2) Written examination (pass/fail) and/or

(3) Oral examination (100%) This may include a written practical component (100%) to determine placement on the eligible list.

NOTE: Those applicants who are among the top 40 written test scores will be invited to participate in the oral examination process.

VETERAN'S PREFERENCE AVAILABLE UPON REQUEST

You must submit a certified DD-214 and a new request form for each application submission prior to the closing date.

TENTATIVE RECRUITMENT PROCESS

Final Date to Apply: November 6, 2026

Written Test: Week of November 23, 2026

Human Resources Oral Boards: Week of November 30, 2026