Child Support Assistant

Kings-County; Hanford (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Kings County Child Support Services seeks a dedicated Child Support Assistant to support reception, mail handling, document processing, and basic case-management tasks. The role emphasizes accurate data entry, records management, and timely communication with the public and staff.

The position requires basic clerical experience, attention to detail, and a commitment to professional, courteous service. Eligibility lists may be established for future vacancies.

Qualifications

• Public contact experience in clerical or customer service roles.
• Ability to handle front desk reception and mail/document processing.
• Familiarity with file management and records retention.

Responsibilities

• Greet visitors and provide information on child support services.
• Handle mail, scans, and document routing to appropriate staff.
• Answer calls and emails; manage appointment scheduling.
• Maintain and organize case files and filing systems.
• Perform data entry and basic case-management support.
• Provide training and onboarding assistance to new staff.
• Attend meetings and stay updated on program policies.

Skills

Customer service

Records management

Data entry

Phone & email handling

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Email systems

Job description

Kings County Child Support Services is excited to announce a rewarding career opportunity for a dedicated and motivated Child Support Assistant. In this vital role, you will make a meaningful impact in our community by helping families access the support services they need. The position offers the chance to perform specialized clerical and case-support functions, including assisting members of the public and performing essential case-management support activities. Future vacancies for this position may be filled from an eligible list to be established.

NOTE

Incumbents must recuse themselves from cases in which any participant is: The Child Support Employee; a relative of the Child Support Employee; a person whom the Child Support Employee cohabits; a person with whom the Child Support Employee has a personal or business relationship.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Maintains and manages front reception counter/window; greets and escorts visitors; provides direct services and information to customers pertaining to child support services; answers questions; takes and conveys messages; refers issues to the appropriate staff or department; and schedules appointments.
• Collects, opens, date stamps, sorts, identifies, and distributes incoming mail and legal documents to appropriate staff; scans and uploads documents to case files; processes documents for routing and mailing.
• Answers incoming telephone calls and e-mails; replies to voicemail and email messages.
• Composes, types, and processes a variety of documents, such as general correspondence, memos, legal documents, reports, manuals, and various forms; proofreads, edits, and corrects prepared materials, ensuring accuracy, completeness, compliance with department policies, and correct grammar, punctuation, and spelling.
• Creates, organizes, archives, scans, copies, maintains, and retrieves records, documents, reports, and files; maintains and/or establishes filing systems and databases; audits case files for compliance with federal, state, and local laws and records retention schedules.
• Performs basic case management support including interviewing case participants in child support matters, collecting and organizing information from initial interviews, locating participants and performing locate activities, and providing information to participants; refers cases to Child Support Specialists or supervisor as appropriate.
• Accesses, organizes, scans, and attaches various reports to case files including criminal records, credit reports, tax records, and related information.
• Attends and participates in a variety of meetings, conferences, workshops, and training sessions to remain current on programs, regulations, policies, procedures, and new developments related to the child support program.
• Maintains accurate and detailed records and files; updates information, researches discrepancies, and performs data entry; maintains documentation for case management activities.
• Provides needed information, training, and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Learns to interpret and apply federal, state, and local rules and regulations applicable to child support matters; explains office policies and legal procedures to internal and external customers.
• Observes and complies with County and mandated safety rules, regulations, and protocols.?
• Provides courteous, respectful, honest, timely and professional communication and information to all County staff, program participants, visitors, external agencies, and the general public; utilizes effective de-escalation techniques as necessary.
• Assists with the orientation and training of new employees.

• Performs other related duties as assigned.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EDUCATION AND EXPERIENCE

Education:

• Equivalent to completion of the twelfth (12th) grade.

Experience:

• One (1) year of public contact experience in any of the following areas: general clerical work; customer service; obtaining information from the public; or other related administrative support work. (Substitution: Additional education may substitute for the required experience.)

LICENSES AND CERTIFCATIONS

Licenses

• Possession of a valid California driver’s license issued by the Department of Motor Vehicles at the time of appointment.

SPECIAL REQUIREMENTS

Qualify for security clearance through a background investigation and fingerprint check. Type and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position.

For a detailed job specification, click here.

All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the selection process may include the following:

1. Screening committee (pass/fail) and/or
2. Written examination (pass/fail) and/or
3. Oral examination (100%) This may include a written practical component (100%) to determine placement on the eligible list.

Note: Those applicants who are among the top 40 written test scores will be invited to participate in the oral examination process.

VETERAN'S PREFERENCE AVAILABLE UPON REQUEST

Veteran's Preference Application

You must submit a certified DD-214 and a new request form for each application submission prior to the closing date.

TENTATIVE RECRUITMENT PROCESS

Final Date to Apply: November 6, 2026

Written Test: Week of November 23, 2026

Human Resources Oral Boards: Week of November 30, 2026