Child Support Case Specialist I

State of careers Rhode Island; Chicopee (MA); On-site; USD 58,000 - 66,000; Full time

Job summary

State of Rhode Island Department of Human Services seeks a Child Support Enforcement Agent I to process cases, establish paternity and medical orders, and locate non custodial parents. You will interview applicants, gather documents, and ensure accurate data entry across DHS systems.

Strong knowledge of UIFSA and state/federal child support laws is essential, along with excellent customer service skills and the ability to communicate clearly in writing and in person.

Qualifications

• Education: bachelor’s degree in a relevant field and two years of social services experience.
• Knowledge of UIFSA and state/federal child support laws applicable to Title IV-D.
• Ability to interview applicants, gather documents and determine paternity and support orders.

Responsibilities

• Process paternity and location of parents data to establish child support and medical orders.
• Provide welcoming, courteous service in person, by phone, or by scheduled appointment.
• Operate case processing databases and access Master Client Index for case entry.
• Review court orders for accuracy and participate in court hearings or hearings support.
• Conduct interviews, collect information, and communicate program details clearly.

Skills

UIFSA knowledge

Case processing

Data entry

Interviewing

Customer service

Education

Bachelor's degree in Criminal Justice, Sociology, Psychology, Social Work, Paralegal Studies, or closely related field

Job description

State of Rhode Island Department of Human Services seeks a Child Support Enforcement Agent I to process cases, establish paternity and medical orders, and locate non custodial parents. You will interview applicants, gather documents, and ensure accurate data entry across DHS systems.

Strong knowledge of UIFSA and state/federal child support laws is essential, along with excellent customer service skills and the ability to communicate clearly in writing and in person.