Junior Child Support Enforcement Agent

RI Council 94; Providence (RI); On-site; USD 58,000 - 66,000; Full time

Job summary

Department of Human Services in Rhode Island is seeking a Child Support Enforcement Agent I to process cases, interview applicants, and establish paternity and support orders. Duties include handling documentation, court-related filings, and providing clear program guidance to customers.

The role requires strong communication, organizational skills, and the ability to manage case workloads while ensuring compliance with state and federal laws.

Qualifications

• Bachelor's degree in Criminal Justice, Sociology, Psychology, Social Work, Paralegal Studies, or closely related field.
• Strong interviewing and data collection skills.
• Ability to explain complex information clearly to applicants and partners.

Responsibilities

• Process cases involving paternity establishment, location of parents, and establishment of child support and medical orders.
• Interact with applicants in person, by phone, or by scheduled appointment to gather documents and information.
• Review court orders, file necessary pleadings, and support court proceedings as needed.
• Assist customers and colleagues with program information, eligibility, and status updates.

Skills

Interviewing

Customer service

Analytical reasoning

Data entry

Education

Bachelor's degree

Job description

Department of Human Services in Rhode Island is seeking a Child Support Enforcement Agent I to process cases, interview applicants, and establish paternity and support orders. Duties include handling documentation, court-related filings, and providing clear program guidance to customers.

The role requires strong communication, organizational skills, and the ability to manage case workloads while ensuring compliance with state and federal laws.