Child Support Case Specialist - Customer Care

Harris County; Houston (TX); On-site; USD 61,992,000 - 70,258,000; Full time

Benefits offered by this job

Benefits

Job summary

Harris County seeks a detail-oriented customer service and case processing specialist to support the ICSS program in the ChAMP system. You will handle case initiation, document management, and routine inquiries, ensuring timely updates and accurate data entry.

You will also monitor eligibility, review databases for accuracy, and produce routine reports for management. Strong organizational skills and the ability to work both independently and in a team are essential.

Qualifications

• High School Diploma or GED is required.
• Two years of full-time customer service, receptionist, secretarial or child support experience required.
• Proficient use of Microsoft Office applications.

Responsibilities

• Case Initiation, Customer Service, and Case Processing - Perform routine to complex case initiation and child support technical support for the ICSS Program in the ChAMP System.
• Case Monitoring, Eligibility Review, and Database Management - Review incoming applications, determine eligibility, and initiate cases while ensuring quality control standards are met.
• Document Preparation, Scanning, and Mail Processing - Prepare, assemble, scan, index, and upload documents in accordance with ECM guidelines.
• Task Tracking, Reporting, and File Management - Maintain and update spreadsheets and reports daily to track case progress and prepare reports for management.
• Administrative Support and Documentation - Prepare correspondence, deliver or retrieve documents, and maintain a professional office environment.

Skills

Customer service

Data entry

Time management

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

ChAMP System

Microsoft Office

Job description

Harris County seeks a detail-oriented customer service and case processing specialist to support the ICSS program in the ChAMP system. You will handle case initiation, document management, and routine inquiries, ensuring timely updates and accurate data entry.

You will also monitor eligibility, review databases for accuracy, and produce routine reports for management. Strong organizational skills and the ability to work both independently and in a team are essential.