CHILD SUPPORT CASE PROCESSING ANALYST - 73006373

Florida; Melbourne (FL); Remote; USD 39,000 - 45,000; Full time

Job summary

The Florida Department of Revenue, Child Support Program, invites you to apply for the Child Support Case Processing Analyst position in Melbourne. This role focuses on customer support for child support cases and requires problem solving, careful data gathering, and coordination with internal and external partners.

Duties include initiating and responding to requests, researching and resolving case issues, analyzing information to determine next steps, and interacting with legal services

Qualifications

• Must currently be employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).
• Excellent customer service and problem-solving skills.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers and collaborating with legal services providers, other states, employers, and partners.

Skills

Customer service

Problem solving

Communication

Job description

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CHILD SUPPORT CASE PROCESSING ANALYST - 73006373

Date: Oct 15, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885592

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73006373

Position Number:73006373

Salary: $38,760.36 - $45,004.08 / annually

Child Support Case Processing Analyst (Revenue Specialist II)

Melbourne

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners

• Researching and resolving case issues

• Gathering information and analyzing case data to determine next steps

• Assisting customers

• Interacting with legal services providers, other states, employers, and other business partners

• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• Standard workday of 8am - 5pm, Monday through Friday.

SALARY:

$38,760.36 - $45,004.08 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

MELBOURNE, FL, US, 32940 MELBOURNE, FL, US, 32901 MELBOURNE, FL, US, 32907 MELBOURNE, FL, US, 32904 MELBOURNE, FL, US, 32934 MELBOURNE, FL, US, 32935

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.