CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73004815

Florida; Tallahassee (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid leave

Job summary

The Florida Department of Revenue’s Child Support Program is seeking a Quality Assurance Specialist (Operations Analyst II) to support the team in Tallahassee. The role focuses on reviewing information, solving problems, and providing guidance to colleagues through QA tasks and case reviews.

You will engage in collaborative monitoring, complete special projects, initiate and respond to requests, and analyze data to resolve issues.

Qualifications

• One year of experience coaching, mentoring, or instructing others.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• Two years of Child Support Program experience interacting with customers via chat or contact center phone system.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.

Responsibilities

• Completing Quality Assurance tasks and reviews
• Providing guidance and feedback to team members
• Assisting with Collaborative Monitoring
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

Skills

Coaching

Quality reviews

Customer interaction

Research & analysis

Communication

Job description

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CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73004815

Date: Sep 30, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884663

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73004815

Position Number:73004815

Salary: $41,517.24 - $55,115.04 / annually

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Completing Quality Assurance tasks and reviews
• Providing guidance and feedback to team members
• Assisting with Collaborative Monitoring
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS

• Currently employed with the Florida Department of Revenue.
• One year of experience coaching, mentoring, or instructing others.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• Two years of Child Support Program experience interacting with customers via chat or contact center phone system.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.

PREFERENCES

• Preference given to candidates with prior experience with the Compliance process.

SPECIAL NOTES

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• The work schedule will be Monday through Friday 8:00 a.m. - 5:00 p.m.
• An Alternative Screening Tool will be used in lieu of a Skills Verification Test.
• This position is housed in Tallahassee - Central Operations.
• In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI-generated or AI-assisted responses may be disqualified from consideration.

SALARY

$41,517.24 - $55,115.04 / annually

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32310

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.