CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004366

Florida; Tallahassee (FL); On-site; USD 40,000 - 51,000; Full time

Job summary

Florida Department of Revenue, Child Support Program in Palatka, is seeking a CHIld Support Case Processing Consultant (Operations Analyst I) to support order entry and interstate processes, mentor teammates, and resolve complex case data.

This internal promotional role emphasizes teamwork, problem solving, and customer support, with potential telework after training and verified proficiency.

Qualifications

• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

Responsibilities

• Mentoring and training to team members.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Skills

Research & analysis

Coaching & mentoring

Customer communication

Interstate coordination

Job description

Requisition No: 885026Agency: Department of RevenueWorking Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004366Pay Plan: Career ServicePosition Number: 73004366Salary: $39,959.88 - $50,708.40 / annuallyPosting Closing Date: 10/12/2026Total Compensation Estimator

ToolFlorida Department of RevenueChild Support ProgramChild Support Case Processing Consultant (Operations Analyst I)PalatkaThis is an Internal Agency Advertisement.The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY

This internal promotional position performs customer and team member support for the Order Entry and Interstate processes and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you.

Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.
• Relevant education may substitute for the required experience.

PREFERENCES

Preference may be given to individuals with Order Entry and/or Interstate experience.

SPECIAL NOTES

All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This role may be eligible for teleworking after completing the required training and reaching an acceptable level of proficiency.

SALARY

$39,959.88 - $50,708.40 / annually

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION

Edward Luttrell, , .

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at . Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.