Child Support Case Manager I - Detail-Oriented & Impactful

Manatee County Clerk of the Circuit Court & Comptroller; West Bradenton (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

The Manatee County Clerk of the Circuit Court & Comptroller seeks a Case Manager I for the Child Support Program. This full‑time, non‑supervisory role focuses on providing superior service to internal and external partners and maintaining confidential information while using the Child Support Management system to handle assigned tasks.

Responsibilities include case management and data entry, interviewing customers, coordinating with Legal Services Providers, and supporting daily operations with

Qualifications

• High School diploma or GED.
• One year of recent and relevant experience demonstrating the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment.
• Basic mathematical aptitude, as well as alpha and numeric filing skills are required.
• Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite.

Responsibilities

• Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience.
• Communicates effectively both verbally and in written form.
• Interviews customers to assist and address case inquires.
• Interacts with Legal Services Providers, other states, employers and other business partners.
• Attends court to negotiate agreements, testify and facilitate court proceedings.
• Performs case management duties as assigned by the supervisor.
• Initiates and maintains a complete and accurate record, using the case management system and established division procedures.
• Makes decisions based on procedures, case information and documentation received.
• Initiates and responds to requests from external and internal business partners.
• Gathers information, analyzes case data and takes next appropriate action.
• Accurately processes incoming mail and takes the next appropriate action.
• Completes assigned CAMS tasks accurately and timely.
• Completes assigned DOR data lists.
• Proficientsly completes financial reviews and request balance updates as needed.
• Facilitates the accurate distribution of collections.
• Perform genetic testing collection as needed.
• Perform location activities as needed.
• Successfully manages multiple competing priorities.
• Provides assistance to other CSP teams as needed.
• Regular and reliable attendance is an essential function of this job.

Skills

Attention to detail

Data entry

Microsoft Windows

Education

High School diploma or GED

Tools

Case management system

Job description

The Manatee County Clerk of the Circuit Court & Comptroller seeks a Case Manager I for the Child Support Program. This full‑time, non‑supervisory role focuses on providing superior service to internal and external partners and maintaining confidential information while using the Child Support Management system to handle assigned tasks.

Responsibilities include case management and data entry, interviewing customers, coordinating with Legal Services Providers, and supporting daily operations with