Child Support Benefit Specialist

State-of-Missour; Cape Girardeau (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

The Family Support Division (FSD), Child Support Office in Cape Girardeau, MO seeks a Benefit Program Technician to assess child support needs during phone calls, in-person visits, and online inquiries, guiding families through services such as verifying paternity and establishing or modifying orders.

The ideal candidate has a high school diploma with four years of customer service experience or a bachelor’s degree, along with strong interpersonal skills and proficiency with multiple computer

Qualifications

• High school diploma or bachelor's degree required.
• At least four years of customer service experience.
• Able to work with multiple computer programs and maintain high typing accuracy.

Responsibilities

• Assess child support needs via phone, in-person visits, and online inquiries.
• Assist with verifying paternity, establishing child support orders, and enforcing/modifying orders.

Skills

Customer service

Typing

Compassionate

Education

High school diploma

Bachelor's degree

Tools

Office software

Job description

The Family Support Division (FSD), Child Support Office in Cape Girardeau, MO seeks a Benefit Program Technician to assess child support needs during phone calls, in-person visits, and online inquiries, guiding families through services such as verifying paternity and establishing or modifying orders.

The ideal candidate has a high school diploma with four years of customer service experience or a bachelor’s degree, along with strong interpersonal skills and proficiency with multiple computer