Child Support Agent II

Alamance County Veteran Service Office; Greensboro (NC); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Benefit

Vision Insurance

Retirement Benefits

Job summary

Alamance County Department of Social Services is seeking a Child Support Agent II. The role focuses on establishing paternity and support, interviewing parents, and working through court action to ensure child support compliance.

The position requires knowledge of Child Support programs, the ACT system, and strong data management; frequent court engagement is expected as part of routine duties.

Qualifications

• Education & Experience: HS diploma or GED required; associate degree or higher preferred; 3 years in eligibility/investigative/judiciary/legal work.
• One year of experience as a Child Support Agent I or in law enforcement or related field; or a four-year degree in criminal justice.
• Copy of certified college transcript and a letter of reference upon request.
• Computer Skills: Proficient in MS Office (Excel, Word and PowerPoint); competent computer experience.

Responsibilities

• Establishing paternity and support criteria through court action.
• Interviewing custodial and non-custodial parents.
• Explaining the program and obtaining data regarding the absent parent.
• Determining actions by establishing paternity and obligations via court.
• Maintaining knowledge of latest Child Support policies.
• Gathers evidence for court by drafting papers, evaluating testimony and evidence.
• Attends court and coordinates with court personnel in testimony.

Skills

Accountability

Accuracy

Autonomy

Communication Oral

Communication Written

Customer Oriented

Ethical

Honesty / Integrity

Influence

Judgment

Multitasking

Problem Solving

Relationship Building

Safety‑Minded

Time Management

Education

High School Diploma or G.E.D.

Associate's Degree or higher preferred

Three years of eligibility/investigative/judiciary/legal work experience

One year as Child Support Agent I or related field

Four-year degree in criminal justice

Tools

MS Office

Word

PowerPoint

Job description

Job Purpose

Are you ready to play a key role in helping families thrive? As a Child Support Agent, you’ll work under general supervision while using your expertise to ensure children receive the financial support they deserve. This role combines problem‑solving, technology, and family advocacy to make a tangible impact every day. Successful employees bring a strong knowledge of Child Support programs and a deep understanding of the State Automated Collection and Tracking (ACT) system, leveraging technology to manage cases efficiently, track payments, and support families in achieving stability. This is more than a job—it’s an opportunity to empower families, strengthen communities, and contribute to the well‑being of children across the county. If you are detail‑oriented, tech‑savvy, and motivated by meaningful work, this position offers a rewarding career with real purpose. This position requires frequent court engagement.

Job Details

• Position Title: Child Support Agent II


• Salary: $48,447.96 Annually


• Location: Health & Human Services, NC


• Job Type: Full‑time


• Job Number: 202500148


• Department: Social Services


• Opening Date: 11/24/2025


• Closing Date: Continuous

Video

View our quick video on why you should work with Alamance County DSS:
Alamance County Department of Social Services Recruiting Video

Responsibilities

• Responsible for the establishment of paternity and support by performing the following duties:


• Establishing paternity and support criteria for cases through court action.


• Interviewing custodial and non‑custodial parents


• Explaining the program and to obtain data regarding the absent parent.


• Determining the correct course of action for each situation by establishing paternity and/or support obligations through the court system.


• Ensures knowledge of latest policies and procedures of the Child Support Program.


• Gathers evidence for court by drafting the proper papers, evaluating testimony and evidence and determining the necessity of court action and involvement.


• Attendees court and communicates with court personnel as it relates to testifying and presenting cases (in partnership with the attorney) in the courtroom.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.


• Accuracy - Ability to perform work accurately and thoroughly.


• Autonomy – Ability to work independently with minimal supervision.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Communication, Written - Ability to communicate in writing clearly and concisely.


• Customer Oriented - Ability to take care of the customers' needs while following company procedures.


• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.


• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.


• Influence - Ability to gain support and buy‑in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision.


• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.


• Multitasking – Ability to multi‑task in a fast‑paced environment.


• Problem Solving - Ability to find a solution for or to deal proactively with work‑related problems.


• Relationship Building - Ability to effectively build relationships with customers and co‑workers.


• Safety‑Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.


• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Skills & Abilities

Education & Experience: High School Diploma or G.E.D. required. Associate's Degree or further education preferred. Three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or a four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.

One year of experience as a Child Support Agent I or in the field of law enforcement or comparable field requiring knowledge in enforcing laws and the court system, or a four‑year degree in criminal justice.

A copy of a certified college transcript and a letter of reference must be provided upon request.

Computer Skills: Proficient in MS Office (Excel, Word and PowerPoint Experience). Proficient intermediate past computer experience.

License/Credentials: Possession of a valid N.C. driver's license is required for this position and maintaining a driving record in accordance with Alamance County policy.

Physical Demands

• Activity is not applicable to this position.


• Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day).


• Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day).


• Position requires this activity more than 66% of the time (5.5+ hrs/day).

Stand F
Walk F
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl O
Squat or Kneel O
Bend O

Lift/Carry 10 lbs or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. O
Over 100 lbs. O

Push/Pull 12 lbs or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O

Other Physical Requirements

• Vision (Near, Distance, Peripheral)

Work Environment

Standard office environment

Benefits

Health Insurance - Full‑time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.

Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High‑Deductible Health Plan with HSA.

Dental Benefit – Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.

Vision Insurance – A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.

Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full‑time and regular part‑time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.

Time Off Accruals

Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.

Sick Time – All County full time employees earn 12 days of sick leave per year.

County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.

Wellness Benefits & Programming

• Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.


• Help is available 24/7/365 by telephone.


• Employee Fitness Center: Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non‑work hours and is open 6:00 AM to 9:00 PM Monday‑Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.

Employer

Alamance County Government

Address 124 West Elm Street

Graham, North Carolina, 27253

Phone [phone]

Website http://www.alamance-nc.com