Processing Assistant III

Alamance County Government; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Alamance County Department of Social Services seeks a friendly Processing Assistant to join our team. This position provides essential front-desk support, greeting customers, answering questions, processing and maintaining documents, and routing inquiries to the right staff.

The role emphasizes accuracy, confidentiality, and the ability to handle multiple tasks in a busy office environment, with opportunities to help customers access services and resources in our community.

Qualifications

• High school diploma or equivalent with at least one year of office assistant/secretarial experience.
• Strong customer service and communication skills.
• Ability to handle confidential information and multi-tasking.
• Experience with office equipment and data entry.

Responsibilities

• Greet and assist customers at the front desk and switchboard.
• Process and maintain documents and records.
• Enter information accurately into systems.
• Connect individuals with appropriate staff or community resources.
• Provide general administrative support and information to customers.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Detail-oriented

Education

High School Diploma

Job description

Are you ready to make a meaningful difference while helping your community? Alamance County Department of Social Services is seeking a friendly, dependable, and detail-oriented Processing Assistant to join our team!

This is more than an administrative position; it is an opportunity to help ensure customers receive timely, respectful, and efficient service. As a Processing Assistant, you will provide essential support by greeting and assisting customers, answering questions, processing and maintaining documents, entering information accurately, and connecting individuals with the appropriate staff or community resources.

In this role, you will use your customer service, communication, organization, and problem-solving skills to support both customers and staff. Your ability to remain professional, manage multiple responsibilities, protect confidential information, and pay close attention to detail will contribute directly to the success of our agency.

Join us and help make every customer’s experience a positive one!

• Perform a variety of functions that include reception, agency-wide switchboard, one on one customer service, and other general administrative tasks; such as scanning, coping, and distributing mail
• Maintain high level of professionalism and to conduct business in an ethical manner at all times
• Detect need for other agency services and make appropriate referrals
• Use a variety of office equipment and systems
• Effectively communicate with customers and the general public
• Gather and give information and instructions regarding the work process and procedures
• Record and compile information based on general guidelines

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

PHYSICAL DEMANDS:

N (Not Applicable)Activity is not applicable to this position.
O (Occasionally)Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Stand F
Walk O
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C
See C
Taste/Smell N

Lift/Carry

10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. O
Over 100 lbs. O

Push/Pull

12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O

Other Physical Requirements

Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Work is performed in a standard office environment.