Part-Time Program Integrity Assistant

Alamance County Government; North Carolina; On-site; USD 19,000 - 30,000; Part time

Job summary

Alamance County Government is seeking a Program Integrity Assistant to join the Economic Services team on a part-time, temporary basis. The role focuses on coordinating daily operations, reviewing documentation, data entry, and supporting program processes with attention to confidentiality and accuracy.

Responsibilities include managing the Fraud Hotline, processing referrals, scheduling hearings, handling verifications, and preparing monthly/quarterly reports while maintaining confidential case

Qualifications

• High school diploma or equivalent with 2+ years of relevant experience.
• Experience with Microsoft Office suite (Word, Excel, Access, Outlook).
• Ability to maintain confidentiality and accuracy in records and processes.

Responsibilities

• Manage the Fraud Hotline and process fraud referrals in NC FAST and Compass.
• Assign and track referrals while providing administrative support to investigators.
• Schedule appointments and hearings, request verifications, and prepare hearing packets.
• Process overpayment collections, receipts, returned mail, EBT debits, and trafficking referrals.
• Complete and reconcile required monthly and quarterly Program Integrity reports.
• Maintain accurate, confidential case records using applicable agency systems.
• Perform other Program Integrity and administrative duties as assigned.

Skills

Accountability

Accuracy

Autonomy

Communication (Oral)

Communication (Written)

Customer Oriented

Decisive

Ethical

Integrity

Influence

Judgment

Multitasking

Problem Solving

Relationship Building

Safety-Minded

Time Management

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Are you ready to make a meaningful difference while helping support your community? Alamance County Department of Social Services is seeking a dependable, organized, and detail-oriented Program Integrity Assistant to join our Economic Services team on a part-time, temporary basis!

This is more than an administrative position; it is an opportunity to help support the integrity and efficiency of essential services provided to individuals and families in Alamance County. As a Program Integrity Assistant, you will help coordinate, organize, and support daily operations within the Economic Services area. You will assist with reviewing and maintaining documentation, organizing information, entering data accurately, supporting program-related processes, and providing essential administrative assistance to staff.

In this role, you will use your organization, communication, attention to detail, and problem-solving skills to help ensure work is completed accurately, efficiently, and in accordance with established procedures. Your ability to manage multiple responsibilities, maintain confidentiality, and work collaboratively will contribute to the success of our Economic Services team and the quality of services provided to our community.

Join us and be part of the work that helps ensure essential services are delivered with accuracy, integrity, and care.

All DSS positions are subject to reallocation contingent upon funding, agency needs, and client population.

• Manage the Fraud Hotline and process fraud referrals in NC FAST and Compass.
• Assign and track referrals while providing administrative support to investigators.
• Schedule appointments and hearings, request verifications, and prepare hearing packets.
• Process overpayment collections, receipts, returned mail, EBT debits, and trafficking referrals.
• Complete and reconcile required monthly and quarterly Program Integrity reports.
• Maintain accurate, confidential case records using applicable agency systems.
• Perform other Program Integrity and administrative duties as assigned.

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of professional or clerical experience; or an equivalent combination of training and experience. Basic experience and knowledge of Microsoft Office products: Word, Excel, Access and Outlook.

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Decisive - Ability to decide thoughtfully and quickly given the information available.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Influence - Ability to gain support and buy-in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasking – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

PHYSICAL DEMANDS

• N (Not Applicable) Activity is not applicable to this position.
• O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
• F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
• C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)
• Stand FWalk O
• Sit F
• Manually Manipulate F
• Reach Outward O
• Reach Above Shoulder O
• Climb O
• Crawl N
• Squat or Kneel O
• Bend O
• Talk/Hear C

Lift/Carry

• 10 lbs. or less O
• 11-20 lbs. O
• 21-50 lbs. O
• 51-100 lbs. N
• Over 100 lbs. N

Push/Pull

• 12 lbs. or less O
• 13-25 lbs. O
• 26-40 lbs. O
• 41-100 lbs. O
• See C
• Taste/Smell N

Other Physical Requirements

Vision (Near, Distance, Peripheral)

Work Environment

Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.