Child Safety Operations Specialist

ModSquad; California (MO); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Flexible time off

Paid sick leave

Paid holidays

Parental leave

Life insurance

Disability insurance

Wellness resources

Job summary

ModSquad seeks a Trust & Safety Specialist - Brand Representative to support a leading creative technology company's child safety program in the San Francisco Bay Area. Work 2–3 days on-site at SF/San Jose offices while collaborating with the client's Trust & Safety operations team.

Responsibilities include reviewing escalated visual content, submitting CyberTip reports, and contributing to policy calibration.

Qualifications

• Hands-on CSAM review experience in Trust & Safety.
• Familiar with NCMEC classification and reporting.
• Ability to review disturbing visual content carefully and objectively.
• Strong documentation and case-management skills.
• Experience supporting law enforcement workflows is a plus.

Responsibilities

• Review escalated visual content (images/videos) per A1–B2 NCMEC framework.
• Submit CyberTip reports to NCMEC with proper documentation.
• Investigate repeat offenders using signals to inform deactivations.
• Assess AI-generated content for policy violations.
• Maintain detailed case notes and escalate when uncertain.

Skills

CSAM review

NCMEC reporting

Content analysis

Documenting cases

Analytical judgment

Tools

Zendesk

ServiceNow

Job description

ModSquad seeks a Trust & Safety Specialist - Brand Representative to support a leading creative technology company's child safety program in the San Francisco Bay Area. Work 2–3 days on-site at SF/San Jose offices while collaborating with the client's Trust & Safety operations team.

Responsibilities include reviewing escalated visual content, submitting CyberTip reports, and contributing to policy calibration.