Trust & Safety Specialist - ModSquad / Adobe Brand Rep

ModSquad; California (MO); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Flexible time off

Paid sick leave

Paid holidays

Parental leave

Life insurance

Disability insurance

Wellness resources

Job summary

ModSquad seeks a Trust & Safety Specialist - Brand Representative to support a leading creative technology company's child safety program in the San Francisco Bay Area. Work 2–3 days on-site at SF/San Jose offices while collaborating with the client's Trust & Safety operations team.

Responsibilities include reviewing escalated visual content, submitting CyberTip reports, and contributing to policy calibration.

Qualifications

• Hands-on CSAM review experience in Trust & Safety.
• Familiar with NCMEC classification and reporting.
• Ability to review disturbing visual content carefully and objectively.
• Strong documentation and case-management skills.
• Experience supporting law enforcement workflows is a plus.

Responsibilities

• Review escalated visual content (images/videos) per A1–B2 NCMEC framework.
• Submit CyberTip reports to NCMEC with proper documentation.
• Investigate repeat offenders using signals to inform deactivations.
• Assess AI-generated content for policy violations.
• Maintain detailed case notes and escalate when uncertain.

Skills

CSAM review

NCMEC reporting

Content analysis

Documenting cases

Analytical judgment

Tools

Zendesk

ServiceNow

Job description

We Could Use Someone Like You in Our Crew.Trust & Safety Specialist — Child Safety OperationsLocation: San Francisco Bay Area, CA (hybrid — San Francisco and/or San Jose offices)Employment Type: Full-Time (40 hrs/week), W-2Department: Trust & SafetyAbout the RoleModSquad is seeking a Trust & Safety Specialist - Brand Representative supporting a leading creative technology company's child safety program at their office in San Francisco or San Jose. As a ModSquad employee, you will work directly within the client's Trust & Safety operations team, serving as a front-line operator for CSAM queue review, NCMEC CyberTip reporting, and nuanced content assessment that directly supports law enforcement outcomes.This is not a generalist content moderation role. The core of this work is high-exposure child safety operations embedded inside one of the world's leading creative technology companies. If protecting the most vulnerable users on the internet is work you're called to do, read on.This position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location, and available on-site at the client's San Francisco office 2–3 days per week.What You'll DoReview and classify escalated visual content (images and video) using the A1–B2 NCMEC classification framework, making accurate reportability determinations in accordance with federal statute and the client's child safety policies.Submit CyberTip reports to NCMEC via established reporting protocols, ensuring documentation is accurate, complete, and legally defensible.Conduct network investigations of repeat offenders, reviewing account signals (IP, email structure, behavioral patterns) to assess recidivism risk and support account deactivation decisions.Review AI-generated content to assess user intent and identify potential child safety policy violations.Identify trends in queue data and surface insights to inform process improvements and policy calibration.Maintain detailed case documentation and escalate gray-area content for team calibration when classification is uncertain.What We're Looking ForRequiredDemonstrated, hands-on experience reviewing and classifying CSAM in a professional Trust & Safety capacity. Applications without direct CSAM review experience will not advance.Working knowledge of the A1–B2 NCMEC classification system and the federal reporting requirements that govern each category.Experience submitting or supporting NCMEC CyberTip reports, including proper documentation standards.Ability to review disturbing visual content — including explicit child sexual abuse material — with accuracy, objectivity, and emotional regulation on a daily basis.Strong analytical judgment for nuanced, gray-area content decisions where classification is not immediately obvious.High attention to detail and ability to maintain documentation standards under volume and time pressure.Experience supporting or directly handling law enforcement response workflows, including evidence preservation, documentation packaging, or coordination with internal legal teams on child safety-related requests.Full-time availability (40 hrs/week), based in the San Francisco Bay Area, with 2–3 days per week on-site at the client's SF office.PreferredPrior experience with NCMEC reporting workflows, CyberTipline submissions, or law enforcement coordination in a Trust & Safety context.Familiarity with ticketing systems such as Zendesk or ServiceNow.Experience reviewing AI-generated content for policy violations.Familiarity with the client's product suite and the creative professional use cases that distinguish legitimate from harmful content.A Note on the Nature of This WorkThis role involves daily exposure to graphic and deeply disturbing content, including explicit child sexual abuse material. We believe candidates deserve to know that upfront. ModSquad and the team you'll be embedded with take specialist wellness seriously — structured support, regular breaks, and access to mental health resources are built into how this program operates, not offered as an afterthought. We're looking for candidates who come in experienced, clear-eyed, and committed to this work for the right reasons.CompensationThe expected base pay range for this position is $69,000 to $104,000 per year, which represents the Company's good-faith estimate of the range it reasonably expects to pay for this position upon hire, based on market conditions at the time of posting.The final offer will depend on relevant factors such as primary work location, experience, skills, qualifications, scope of responsibilities, and internal equity.BenefitsBenefits offered to employees hired into this position include:Medical, dental, and vision coverage401(k)/retirement plan and applicable company contributionFlexible time off for full-time employeesPaid sick leave provided in accordance with applicable state and local lawPaid holidaysParental/family leaveLife and disability insuranceWellness/mental health resourcesSpecific eligibility requirements and terms are governed by the applicable benefit plans and Company policies.Application TimingApplications for this position are expected to be accepted through October 31st. This is a good-faith estimate and may be extended. The posting will be updated if the anticipated closing date changes.LocationThis position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location. Desk space is available at the San Francisco and San Jose offices.Equal Employment Opportunity ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military or veteran status, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.