Trust & Safety Specialist - ModSquad / Adobe Brand Rep

LE001 ModSquad, Inc.; California (MO); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)/retirement plan

Flexible time off

Paid sick leave

Paid holidays

Parental/family leave

Life and disability insurance

Wellness/mental health resources

Job summary

ModSquad is seeking a Trust & Safety Specialist for Child Safety Operations in the San Francisco Bay Area. Hybrid role with on-site presence 2–3 days per week at SF/SJ offices. You will work within a client Trust & Safety team to review CSAM content, file CyberTip reports, and support law enforcement workflows.

The role emphasizes high exposure to child safety operations, with wellness support and structured breaks. At least 40 hours per week, full-time, W-2 employment.

Qualifications

• Demonstrated CSAM review experience in a Trust & Safety role.
• Working knowledge of NCMEC classification and reporting requirements.
• Experience submitting or supporting CyberTip reports with proper documentation.

Responsibilities

• Review and classify escalated visual content using the NCMEC framework.
• Submit CyberTip reports to NCMEC with complete documentation.
• Investigate repeat offenders and assess recidivism risk for account actions.
• Review AI-generated content for policy violations and risks.
• Identify trends in queue data to inform process improvements.
• Maintain thorough case documentation and escalate to the team when uncertain.

Skills

CSAM review

NCMEC classification

CyberTip reporting

Content assessment

Documentation standards

Law enforcement coordination

Emotional regulation

On-site presence

Tools

Zendesk

ServiceNow

Job description

We Could Use Someone Like You in Our Crew.

Trust & Safety Specialist — Child Safety Operations

Location: San Francisco Bay Area, CA (hybrid — San Francisco and/or San Jose offices) Employment Type: Full-Time (40 hrs/week), W-2 Department: Trust & Safety

About the Role

ModSquad is seeking a Trust & Safety Specialist - Brand Representative supporting a leading creative technology company's child safety program at their office in San Francisco or San Jose. As a ModSquad employee, you will work directly within the client's Trust & Safety operations team, serving as a front-line operator for CSAM queue review, NCMEC CyberTip reporting, and nuanced content assessment that directly supports law enforcement outcomes.

This is not a generalist content moderation role. The core of this work is high-exposure child safety operations embedded inside one of the world's leading creative technology companies. If protecting the most vulnerable users on the internet is work you're called to do, read on.

This position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location, and available on-site at the client's San Francisco office 2–3 days per week.

What You’ll Do

• Review and classify escalated visual content (images and video) using the A1–B2 NCMEC classification framework, making accurate reportability determinations in accordance with federal statute and the client's child safety policies.
• Submit CyberTip reports to NCMEC via established reporting protocols, ensuring documentation is accurate, complete, and legally defensible.
• Conduct network investigations of repeat offenders, reviewing account signals (IP, email structure, behavioral patterns) to assess recidivism risk and support account deactivation decisions.
• Review AI-generated content to assess user intent and identify potential child safety policy violations.
• Identify trends in queue data and surface insights to inform process improvements and policy calibration.
• Maintain detailed case documentation and elevate gray‑area content for team calibration when classification is uncertain.

Nature of the Work

This role involves daily exposure to graphic and deeply disturbing content, including explicit child sexual abuse material.

We believe candidates deserve to know that upfront. ModSquad and the team you’ll be embedded with take specialist wellness seriously — structured support, regular breaks, and access to mental health resources are built into how this program operates, not offered as an afterthought.

We’re looking for candidates who come in experienced, clear‑eyed, and committed to this work for the right reasons.

What We’re Looking For

• Demonstrated, hands‑on experience reviewing and classifying CSAM in a professional Trust & Safety capacity.
• Working knowledge of the A1–B2 NCMEC classification system and the federal reporting requirements that govern each category.
• Experience submitting or supporting NCMEC CyberTip reports, including proper documentation standards.
• Ability to review disturbing visual content — including explicit child sexual abuse material — with accuracy, objectivity, and emotional regulation on a daily basis.
• Strong analytical judgment for nuanced, gray‑area content decisions where classification is not immediately obvious.
• High attention to detail and ability to maintain documentation standards under volume and time pressure.
• Experience supporting or directly handling law enforcement response workflows, including evidence preservation, documentation packaging, or coordination with internal legal teams on child safety‑related requests.
• Full‑time availability (40 hrs/week), based in the San Francisco Bay Area, with 2–3 days per week on‑site at the client's SF office.

Preferred

• Prior experience with NCMEC reporting workflows, CyberTipline submissions, or law enforcement coordination in a Trust & Safety context.
• Familiarity with ticketing systems such as Zendesk or ServiceNow.
• Experience reviewing AI-generated content for policy violations.
• Familiarity with the client's product suite and the creative professional use cases that distinguish legitimate from harmful content.

Compensation

The expected base pay range for this position is $69,000 to $104,000 per year, which represents the Company’s good‑faith estimate of the range it reasonably expects to pay for this position upon hire, based on market conditions at the time of posting. The final offer will depend on relevant factors such as primary work location, experience, skills, qualifications, scope of responsibilities, and internal equity.

Benefits

• Medical, dental, and vision coverage
• 401(k)/retirement plan and applicable company contribution
• Flexible time off for full‑time employees
• Paid sick leave provided in accordance with applicable state and local law
• Paid holidays
• Parental/family leave
• Life and disability insurance
• Wellness/mental health resources
• Specific eligibility requirements and terms are governed by the applicable benefit plans and Company policies.

Location

This position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location. Desk space is available at the San Francisco and San Jose offices.

Equal Employment Opportunity

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military or veteran status, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Timing

Applications for this position are expected to be accepted through October 31st. This is a good‑faith estimate and may be extended. The posting will be updated if the anticipated closing date changes.

About Us

At ModSquad, we’ve been changing the customer experience game since 2007. Great people are at the center of everything we do, and we’re always looking for talented people to join our team. Work for a growth company with amazing clients and awesome colleagues. We offer competitive benefits and most positions are remote.

If you still have questions or need accommodations, shoot us an email: [e-mail].