Chief Workplace Experience & Engagement Lead

Jones Lang LaSalle Incorporated; Morrisville (NC); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Lead Workplace Experience Ambassador to oversee on-site experience programs across a portfolio in the RTP/Morrisville area. You will drive engagement, coordinate events, and manage daily operations to deliver superior client service.

The role requires 5+ years in hospitality or workplace services, strong leadership, and excellent communication. On-site schedule is standard business hours with flexibility for events and client needs.

Qualifications

• 5+ years of experience in hospitality, customer service, facilities management, or workplace services in corporate environments.
• Proven ability to lead, motivate, and develop high-performing teams in fast-paced settings.
• Proficiency with workplace management systems, Microsoft Office Suite, and visitor management platforms.

Responsibilities

• Deliver exceptional client experiences through proactive engagement and high-touch service.
• Manage and execute engagement events, master calendar, and stakeholder communications.
• Lead HX Champions to drive participation and program adoption across sites.
• Collaborate with facility partners to implement improvements and monitor outcomes.
• Provide primary contact support for employees, aligning services with SLAs.

Skills

Hospitality / Customer service

Facilities management

Team leadership

Communication skills

Time management

MS Office

Education

High school diploma or GED

Bachelor's degree in hospitality management or related field

Job description

Jones Lang LaSalle Incorporated is seeking a Lead Workplace Experience Ambassador to oversee on-site experience programs across a portfolio in the RTP/Morrisville area. You will drive engagement, coordinate events, and manage daily operations to deliver superior client service.

The role requires 5+ years in hospitality or workplace services, strong leadership, and excellent communication. On-site schedule is standard business hours with flexibility for events and client needs.