Chief Resource Strategy & Capacity Officer

Merkle Italia; Chicago (IL); On-site; USD 197,000 - 229,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k

Flexible PTO

Paid holidays

Sick leave

Parental leave

Job summary

Amplifi, part of Dentsu, is seeking an EVP, Resource Management to lead workforce planning, capacity forecasting, and staffing strategy across the NA region. You will own utilization, headcount planning, and engagement with Finance, HR and leadership to align funded scope with delivery needs.

You will drive talent taxonomy, title realignment, and governance while managing contingent and onshore/offshore staffing.

Qualifications

• 12+ years of experience in a resource management or people operations role.
• Excellent communication and interpersonal skills, with strong conflict resolution and problem-solving ability.
• Analytical and experienced in using data to identify trends, opportunities and challenges.
• Proficient in basic Office software and programs, with some familiarity with project and resource management systems.

Responsibilities

• Own Amplifi workforce planning, converting demand from pitches, renewals and expansions into a rolling capacity forecast by capability, level and location, including scenarios for wins, losses and in-year scope changes.
• Translate forecasts into hiring and annual resource plans, co-own in-year reforecasting with Finance, and lift gaps between funded scope and planned capacity before they affect delivery.
• Lead title realignment with Talent/HR and leadership, resolve anomalies, and manage sequencing and communications.
• Set and govern utilization, billability and allocation targets, and run the standard reporting, breach review and bench-management cadence.
• Represent Amplifi on the North America resource approval governing body, ensuring positions, backfills, contingent engagements and off-standard team shapes follow one approval chain with Finance and Talent/HR.
• Co-own client team design and redesign with capability and client leads, including role mix, level pyramid and onshore/offshore split; co-own the scope-to-staffing method with Client Operations.
• Operate assessment and calibration with Talent/HR; co-own raises and promotions through the governing body against taxonomy, level standards, pyramid shape, cost per head and funded scope; and enable mobility across Amplifi, Carat, dentsuX and iProspect.
• Own the knowledge, skills and abilities framework, skills inventory and gap analysis for Amplifi disciplines, including emerging media, technology, AI and automation capabilities.
• Own contingent and partner workforce policy, approvals, supplier and rate discipline, cost and duration tracking, and conversion of sustained roles; own cost per head, pyramid shape, margin modeling and the resource cost improvement pipeline, including onshore/offshore cost delta.
• Represent Amplifi in the shoring model, including saturation targets, offshore capacity in the forecast and the interlock with Shoring Operations; support models that improve delivery efficiency and staffing cost structure.
• Act as Amplifi product owner for workforce planning technology, accountable for adoption, data quality and requirements into Data & Technology.

Skills

Resource management

People operations

Data analysis

Stakeholder management

Communication

Office software

Leadership

Conflict resolution

Confidentiality

Tools

Resource management systems

Job description

Amplifi, part of Dentsu, is seeking an EVP, Resource Management to lead workforce planning, capacity forecasting, and staffing strategy across the NA region. You will own utilization, headcount planning, and engagement with Finance, HR and leadership to align funded scope with delivery needs.

You will drive talent taxonomy, title realignment, and governance while managing contingent and onshore/offshore staffing.