Senior UX Researcher: AI-Driven Digital Experiences

Leadout Capital; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Salesforce in San Francisco seeks a Lead User Researcher to own research across agentic experiences and event technology. You will guide research strategy, plan projects end-to-end, and synthesize qualitative and quantitative data to inform product direction.

You will work across in-person, virtual, and on-demand events, shaping digital marketing experiences, with travel roughly four to five times per year for onsite research at Salesforce events. Strong communication and mentoring are essential.

Qualifications

• Deep expertise in qualitative research with strong fluency in quantitative methods.
• Ability to plan, design, execute, analyze, and communicate multiple research types.
• Comfort traveling ~4–5 times/year for onsite Salesforce events.
• Proven impact on product strategy, roadmaps and measurable outcomes.
• Experience connecting research to digital marketing experiences and channels.
• Familiarity with survey data, analytics, and experimentation alongside qualitative evidence.
• Proven AI fluency and ability to design AI-assisted research workflows.

Responsibilities

• Shape Research Strategy and identify emerging needs across the digital marketing portfolio.
• Independently scope and plan projects end to end with clear milestones and risks.
• Translate business questions into strategic research plans and adjust as needed.
• Combine qualitative and quantitative methods to deliver a complete data picture.
• Define audiences, recruitment criteria, and ensure data quality and representativeness.
• Synthesize evidence from research, analytics, and industry studies to identify patterns.
• Build deep understanding of customer and employee needs across channels and journeys.
• Advance agentic experiences research, including AI autonomy, transparency, and control.
• Establish customer-centered measures of usefulness, trust, and performance for AI-powered experiences.
• Conduct foundational and evaluative research across in-person, virtual, and on-demand event experiences.
• Translate evidence into recommendations, measurement frameworks, and future-state direction.
• Create narratives and visualizations; present to product teams and executives; run workshops.
• Advance research methods, reusable tools, and responsible AI practices; mentor others.

Skills

Qualitative research

Quantitative analysis

Research strategy

AI fluency

Communication

Mentoring

Job description

Salesforce in San Francisco seeks a Lead User Researcher to own research across agentic experiences and event technology. You will guide research strategy, plan projects end-to-end, and synthesize qualitative and quantitative data to inform product direction.

You will work across in-person, virtual, and on-demand events, shaping digital marketing experiences, with travel roughly four to five times per year for onsite research at Salesforce events. Strong communication and mentoring are essential.