Chief Operations Officer: Operational Excellence & Growth Lead

First Choice Credit Union Ltd; Florida; On-site; USD 140,000 - 200,000; Full time

Job summary

First Choice Credit Union in Palm Beach County, FL seeks a Chief Operations Officer to lead daily operations, optimize workflows and coach staff across retail delivery, operations, lending and marketing.

As a key member of the Executive Management Team, the COO bridges vision and execution, champions exceptional member service, ensures system efficiencies, and guides a 28-person team in a collaborative, flat organization.

Qualifications

• Minimum of 5 years of hands-on management experience overseeing credit union operations, retail delivery, or lending environments.
• Proven ability to coach and develop small, high-performing teams.
• Bachelor’s degree in Business Administration, Finance, Management, or a related field; Master’s degree preferred.

Responsibilities

• Optimize workflows across retail delivery, operations, lending and marketing.
• Develop staff and drive performance.
• Lead vendor and system efficiencies and ensure smooth day-to-day stability for a 28-person team.

Skills

People management

Leadership

Operations management

Team coaching

Education

Bachelor’s degree in Business Administration

Master’s degree preferred

Job description

First Choice Credit Union has grown and expanded over the years as they strive to better serve the needs of their members in the communities they serve. Founded in 1929, they are the 1st Credit Union in Palm Beach County, FL. The philosophy of "people helping people" has guided them throughout the years with a goal and commitment providing the best possible service to their membership by offering a wide array of services designed to meet the financial needs of the members and their families. The Credit Union provides its members with exceptional value, clear guidance, service you want and the products you need. With a strong focus on operational efficiency, they are able to provide lower loan rates, higher deposit rates and lower fees in the local market. To better prepare for the future of the organization, the Credit Union is in search of a collaborative leader to join their team as the Chief Operations Officer.

Position Overview

As a core member of the Executive Management Team, the Chief Operations Officer (COO) is the primary internal leader and a vital tactical partner to the President/CEO. In our agile, single-branch environment, this hands-on executive bridges high-level vision with daily operational execution. The COO is directly responsible for optimizing workflows, developing staff, and driving performance across retail delivery, operations, lending, and marketing. The COO serves as an internal champion—fostering a culture of exceptional member service, managing vendor and system efficiencies, and ensuring the smooth day-to-day stability of our 28-person team.

Qualifications & Experience

Experience: Minimum of 5 years of hands-on management experience overseeing credit union operations, retail delivery, or lending environments.

Track Record: Proven ability to manage day-to-day frontline and back-office functions while directly coaching and developing small, high-performing teams.

Technical Skills: Strong technical proficiency in lending processes, operational compliance, risk management, and financial industry regulations.

Leadership Style: Exceptional decision-maker, collaborative problem solver, and an active leader who thrives in a close-knit, flat organizational structure.

Education: Bachelor’s degree in Business Administration, Finance, Management, or a related field is required. Master's degree preferred.