Chief Operating Officer: AI-Native Ops Leader

Abode Financial Holdings, Inc.; Austin, Northern (TX, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Abode Financial Holdings, Inc. in Austin seeks a Head of Operations to partner with the CEO, owning the operational vision, prioritization, and the systems that will shape product, culture, and execution.

This is a founding seat on an AI-native platform serving homeowners nationwide. You will build and lead the ops team, drive 0-to-1 launches, own end-to-end operations, automate manual work, and manage unit economics with data-driven decisions.

Qualifications

• 10+ years in operations, consulting, banking, product, or early-stage startups, including operational leadership at a seed or Series A company.
• Experience hiring and developing people; ability to build and scale teams.
• In Austin or willing to relocate; in-person 4 days a week; comfortable with a high-ambiguity startup environment.

Responsibilities

• Build and lead the ops team. Hire, develop, and manage ops managers and a contractor bench of 20+. Set the bar, build cadence, and create a team where people own outcomes instead of tasks.
• Lead 0-to-1 market launches. Take new states and counties from regulatory ambiguity to live operations, building playbooks, workflows, and systems.
• Own operations end to end. Appeals filing, market launches, contractor network, quality, and throughput. You own the metrics and the decisions that move them.
• Design the systems that replace manual work. Partner with engineering to automate what shouldn't be human and turn pain points into clear product requirements.
• Own operational unit economics. Build models, run analysis, and make calls on spending, automation, and where to walk away.

Skills

Operations leadership

Startup experience

People management

Job description

Abode Financial Holdings, Inc. in Austin seeks a Head of Operations to partner with the CEO, owning the operational vision, prioritization, and the systems that will shape product, culture, and execution.

This is a founding seat on an AI-native platform serving homeowners nationwide. You will build and lead the ops team, drive 0-to-1 launches, own end-to-end operations, automate manual work, and manage unit economics with data-driven decisions.