Chief of Staff, Product Strategy & Operations

Affirm; St. Louis (MO); On-site; USD 226,000 - 306,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is seeking a Chief of Staff to the SVP of Product to scale the product leadership function and partner across design, engineering, and analytics. You will anchor people processes, own the external product narrative, and drive strategic bets like AI enablement.

The role aims to create a healthier Product org with faster decisions and clear direction. The successful candidate has 10+ years in credible product strategy roles, strong written communication, and a track record of

Qualifications

• 10+ years in roles that built product credibility and strategic-narrative chops.
• Experience as CoS to a senior product or engineering executive at a high-growth tech company.
• Exceptional written communication: ghostwrite, synthesize narrative, draft board pages.
• Pattern-matching for organizational dysfunction: spot hiring funnel issues or leadership gaps.
• Comfort operating with influence across senior leaders in Product, Engineering, Design, Revenue, Finance, and HR.
• Strong analytical foundation and business acumen: reason about product metrics and growth analytics.

Responsibilities

• Design and run the product leadership team’s rhythms (staff meetings, product reviews, all-teams, offsites): agenda architecture, pre-reads, decision capture, follow-through
• Co-own the people rhythms with the HRBP across hiring, calibrations, performance, and talent reviews. Surface emergent structural risks with proactive solutions
• Partners with Technology Operations function to define and improve processes for roadmap planning, driving prioritization decisions, setting annual OKRs and tracking progress to goals throughout the year
• Own headcount planning and budget management alongside the Finance and HR Business Partners: annual planning, quarterly reforecasts, hire-prioritization tradeoffs
• Drive AI retooling and enablement, including running internal AI masterclasses for leadership and natively embedding AI-enabled processes across the function
• Curate the external product narrative (all-hands, written updates, major external talks): operate as a speechwriter, partnering with PR, comms, and brand
• Prepare executive briefings and leadership communications, and reduce decision latency across the Product leadership team
• Run a recurring org health pulse (engagement scores, regrettable attrition, leveling drift, manager effectiveness), escalating early signals before they become structural problems

Skills

Strategic thinking

Executive partnership

Written communication

Org design

Cross-functional collaboration

Executive influence

Job description

Affirm is seeking a Chief of Staff to the SVP of Product to scale the product leadership function and partner across design, engineering, and analytics. You will anchor people processes, own the external product narrative, and drive strategic bets like AI enablement.

The role aims to create a healthier Product org with faster decisions and clear direction. The successful candidate has 10+ years in credible product strategy roles, strong written communication, and a track record of