Chief of Staff, Product Strategy & Operations

Affirm; Minneapolis (MN); On-site; USD 226,000 - 306,000; Full time

Benefits offered by this job

Health coverage

Flexible Spending Wallets

Time off

Employee stock purchase plan

Job summary

Affirm is seeking a Chief of Staff to the SVP of Product to scale the product leadership function and anchor on the most central people problems. You will own the external product narrative end-to-end, and lead strategic bets such as AI enablement with a single accountable owner.

You’ll design leadership rhythms, partner with HRBP on hiring and talent reviews, and coordinate roadmap planning with Technology Operations, Finance, and Design.

Qualifications

• 10+ years in roles that built product credibility and strategic-narrative chops: strategy with deep product partnership, or a prior CoS role to a senior product or engineering executive at a high-growth tech company
• A track record of running people processes at scale (hiring, calibrations, leveling, talent reviews) in a fast-growing organization
• Exceptional written communication: can ghostwrite, synthesize narrative from raw inputs, and draft a board page that holds up under scrutiny
• Pattern-matching for organizational dysfunction: spot a broken hiring funnel, a single point of failure, or a leadership gap
• Comfort operating with influence and without authority across senior leaders in Product, Engineering, Design, Revenue, Finance, and HR
• Strong analytical foundation and business acumen: fluent in product metrics, financials, and growth analytics

Responsibilities

• Design and run the product leadership team’s rhythms (staff meetings, product reviews, all-teams, offsites): agenda architecture, pre-reads, decision capture, follow-through
• Co-own the people rhythms with the HRBP across hiring, calibrations, performance, and talent reviews. Surface emergent structural risks with proactive solutions
• Partners with Technology Operations to define and improve processes for roadmap planning, driving prioritization decisions, setting annual OKRs and tracking progress to goals
• Own headcount planning and budget management alongside the Finance and HRBP: annual planning, quarterly reforecasts, hire-prioritization tradeoffs
• Drive AI retooling and enablement, including running internal AI masterclasses for leadership and embedding AI-enabled processes across the function
• Curate the external product narrative (all-hands, updates, external talks): act as speechwriter, partnering with PR, comms, and brand
• Prepare executive briefings and leadership communications, reducing decision latency across the Product leadership team
• Run a recurring org health pulse (engagement scores, attrition, leveling drift, manager effectiveness) and escalate signals

Skills

Product leadership

People operations

Executive communication

Cross-functional collaboration

Strategic thinking

Analytical skills

Influence without authority

Hiring and talent reviews

AI enablement

Budget planning

Job description

Affirm is seeking a Chief of Staff to the SVP of Product to scale the product leadership function and anchor on the most central people problems. You will own the external product narrative end-to-end, and lead strategic bets such as AI enablement with a single accountable owner.

You’ll design leadership rhythms, partner with HRBP on hiring and talent reviews, and coordinate roadmap planning with Technology Operations, Finance, and Design.