Chief of Staff — Growth & Operations Architect

Ejam Inc; Santa Ana (CA); On-site; USD 185,000 - 225,000; Full time

Benefits offered by this job

Annual bonus

Stock options

Medical, dental and vision

401(k) with company match

Paid time off

14 company holidays

Pet-friendly office

Job summary

EJam is seeking an experienced Chief of Staff to design and run the operating rhythm across the company. You will drive how planning, decisions, and follow-through happen between leadership, brands, and departments in a fast-growth consumer products environment.

You will collaborate with growth and marketing teams to align on priorities, build governance, and enable senior leaders to deliver against company goals with disciplined execution.

Qualifications

• 8–12+ years in business operations, strategy, program management or general management, including 3+ years in consumer products or omnichannel.
• Proven implementation of EOS (Traction), Scaling Up or Rockefeller Habits for at least two full annual cycles.
• Marketing fluency: CAC, MER, LTV and contribution margin are everyday vocabulary.
• Working knowledge of Shopify, Amazon, TikTok Shop, paid social and search, and major retail accounts (Walmart, Target, Home Depot).
• Formal PMO experience and deep fluency in ClickUp or a comparable tool.
• Managed managers and built first-layer middle management.
• Experience working directly for a founder/CEO and able to respectfully disagree when needed.
• Experience with distributed teams and international contractors.

Responsibilities

• Install and run an operating cadence across eJam using EOS or Scaling Up—weekly leadership meetings, scorecards, quarterly Rocks, and a central hub.
• Facilitate quarterly and annual planning for eJam and each brand; publish 3–7 priorities with owners within five days.
• Provide a clear roll-up from executive meetings through every brand and department, with direct follow-up at all levels.
• Publish accountability charts with People Operations; write scorecards for managers; optimize spans of control and coach first-time managers.
• Map and fix how work moves from brief to creative to launch to reporting across paid acquisition, creative, CRO, retention, and marketplace.
• Create scorecards and 90-day plans for senior hires, onboarding, board/investor materials, decision log, and special projects.

Skills

EOS Traction

Scaling Up

Marketing fluency

Shopify knowledge

Amazon knowledge

TikTok Shop

Paid Social

Paid Search

People management

Founder-facing experience

Distributed teams

Tools

ClickUp

Shopify

Amazon

TikTok Shop

Job description

EJam is seeking an experienced Chief of Staff to design and run the operating rhythm across the company. You will drive how planning, decisions, and follow-through happen between leadership, brands, and departments in a fast-growth consumer products environment.

You will collaborate with growth and marketing teams to align on priorities, build governance, and enable senior leaders to deliver against company goals with disciplined execution.