Chief of Staff

AI Voice Base; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Lance is seeking a Chief of Staff to support the CEO and scale the business in San Francisco. The role is onsite and requires close collaboration with senior leadership to drive strategy and operational excellence.

You will own the CEO's calendar, prepare for critical meetings, and lead high-impact projects, including investor communications and new initiatives. Strong communication and ownership in a fast-paced environment are essential.

Qualifications

• Degree from reputable institution.
• Strong operational skills and ownership mindset.
• Interest in AI-driven automation to improve efficiency.
• Management experience and excellent communication are essential.
• Preferred backgrounds include banking, startups, consulting, or law.

Responsibilities

• Manage the CEO's schedule and prepare for critical meetings.
• Lead special projects such as investor communications and new initiatives.
• Oversee operations, legal compliance (SOC 2 and HIPAA), and finance functions like billing and vendor management.
• Drive automation of repetitive tasks using AI; cross-functional leadership across product, operations, and go-to-market teams.

Skills

Executive support

Operational leadership

Cross-functional leadership

Project management

Communication

Education

Bachelor's degree

Job description

At Lance, a company specializing in autonomous AI agents that manage hotel operations, the Chief of Staff role is integral to supporting the CEO and scaling the business. The company partners with major hotel brands and operates in San Francisco, focusing on automating guest interactions and coordinating hotel services. The role is onsite and involves working closely with leadership to drive company growth and operational excellence.

The Chief of Staff will handle a broad range of responsibilities including managing the CEO's schedule, preparing for critical meetings, and leading special projects such as investor communications and new initiatives. This position also oversees operations, legal compliance including SOC 2 and HIPAA standards, finance functions like billing and vendor management, and seeks to automate repetitive tasks using AI to improve efficiency. Cross-functional leadership across product, operations, and go-to-market teams is a key part of the daily work.

Candidates should have a degree from a reputable institution and demonstrate strong operational skills with a passion for ownership and process building in ambiguous environments. Management experience and excellent communication are essential, along with an interest in AI-driven automation. Preferred backgrounds include banking, startups, consulting, or law. The role offers high responsibility, direct CEO interaction, and opportunities to build and lead teams within a growing company.