Chief of Staff

Lance Inc.; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Lunch provided

Health insurance

Job summary

Lance Inc. in San Francisco is seeking a Chief of Staff to work directly with the CEO and help scale operations across admin, legal, operations, compliance, and finance. You will own high-impact projects and drive strategic initiatives with an execution-first mindset.

You will lead the operating rhythm, build scalable processes, manage vendor relationships, and leverage AI to automate repetitive work while collaborating across product, Ops and GTM teams.

Qualifications

• Degree from a strong school.
• Strong operator with initiative and ownership.
• Management experience and people development.
• Builder of processes in ambiguity.
• Excellent communication and sound judgment.
• Experience using AI tools to automate workflows.

Responsibilities

• Be the CEO's right hand; run operating rhythm and prep high-stakes meetings.
• Own operations and admin; build systems and events for a fast-growing company.
• Run legal and compliance; manage contracts and security reviews.
• Own finance and vendors; handle billing, payments, bookkeeping, and insurance.
• Automate with AI; turn ad-hoc work into repeatable processes.
• Drive cross-functional projects across product, ops and go-to-market.

Skills

Strong operator

Initiative

People management

Ambiguity handling

Communication

AI tools

Automation

Education

Bachelor's degree

Tools

SOC 2 compliance

ISO standards

HIPAA compliance

PCI compliance

Job description

Help lead Lance as it continues to scale.

About Lance

Lance (YC W26) builds autonomous AI agents that run hotel operations end to end. They answer guest calls and messages and coordinate the front desk, housekeeping and maintenance across hotel systems. We work with leading hotel groups across brands like Marriott, Hilton and Hyatt. We've gone from $0 to $2M+ ARR and are live at 50+ properties in the U.S. Our agents don't just assist. They execute. We work in person in San Francisco.

Total Compensation

$140K-$200K total compensation (cash, equity, bonus)

Role Overview

We're hiring a Chief of Staff to work directly with our CEO and help scale Lance. This is a high-ownership, execution-driven role across admin, legal, operations, compliance and finance. You'll take on the CEO's hardest problems and see them through.

What You'll Do

• Be the CEO's right hand. Run the operating rhythm, prep for high-stakes meetings, and own special projects from investor updates to new initiatives.

• Own operations and admin. Build the systems, policies and events that keep a fast-growing company running.

• Run legal and compliance. Manage contracts and agreements, and keep SOC 2, ISO, HIPAA and PCI on track through enterprise security reviews.

• Own finance and vendors. Run billing, payables, bookkeeping and insurance, and be the point of contact for vendors and partners.

• Automate with AI. Turn one-off work into repeatable, automated processes wherever it saves time.

• Drive cross-functional work. Lead projects across product, ops and go-to-market, and fill the gaps nobody else owns.

What We're Looking For

• A degree from a strong school

• A strong operator who takes initiative and loves owning things end to end

• Management experience, and you want to manage and grow people

• A builder of strong processes who thrives in ambiguity

• Exceptional communication and sound judgment

• Uses AI tools to work more efficiently and automates processes or workflows

Preferred

• A background in banking, a high-growth startup, management consulting or law

Why This Role

• Work directly with the CEO and founders on core decisions

• High ownership from day one, with room to build and lead a team

• Exposure across the entire company at a company with real traction

• Build real systems, not just decks

Benefits

• Lunch provided

• Health insurance: medical, dental and vision