Chief of Operations - Disaster Recovery & Growth

SERVPRO Team Wall; Maryland; Vor Ort; USD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Zusammenfassung

SERVPRO Team Wall is seeking a Vice President of Operations to lead day-to-day operations and drive strategic execution across mitigation, construction, administration, finance, and sales. The VPO will manage personnel, oversee financial performance, and ensure client satisfaction while aligning with the franchise’s growth goals.

The ideal candidate has 5–10 years of leadership experience, a Bachelor’s degree, and a proven ability to build high-performing teams.

Qualifikationen

• Bachelor's Degree required.
• 5-10 years of management/leadership experience with ability to build and maintain a highly functional team.
• Ownership of operational functions and accountability for business performance, delivery, and profitability.
• Ability to think critically and resolve complex situations.
• Track record of leadership and proven growth.

Aufgaben

• Mitigation/Construction: Understand daily activities of the mitigation and construction departments.
• Ensure operating procedures are followed on all mitigation and construction work and communication takes place.
• Address concerns and weaknesses, such as employee issues, scoping concerns, workmanship, and opportunities to maximize revenue.
• Perform site visits to ensure quality and standards meet expectations.
• Review and analyze reports to identify areas of improvement.
• Fully understand the progress of large jobs, costs incurred, and ensure completion dates are met.Maintain awareness and timeliness of estimating turnaround and accuracy.
• Administration: Understand the workflow and scheduling of mitigation and construction related activities.
• Maintain awareness of certain activities via dashboards to address concerns related to documentation, estimating, and billing.
• Correspond with SME to share ideas, address concerns, and communication.
• Finance/Sales: Manage overhead and labor costs.
• Escalate customer-related finance issues, i.e. AR, damage reimbursement.
• Review weekly and monthly financials and fully understand/explain irregularities and take action as necessary.
• Develop annual budgets and achieve those goals.
• Maintain awareness and assist sales activities.

Kenntnisse

Process Discipline

Field-Ready Leadership

Talent Development

Financial Acumen

Hands-on Execution

Ausbildung

Bachelor's Degree

Jobbeschreibung

SERVPRO Team Wall is seeking a Vice President of Operations to lead day-to-day operations and drive strategic execution across mitigation, construction, administration, finance, and sales. The VPO will manage personnel, oversee financial performance, and ensure client satisfaction while aligning with the franchise’s growth goals.

The ideal candidate has 5–10 years of leadership experience, a Bachelor’s degree, and a proven ability to build high-performing teams.