Vice President of Operations

SERVPRO Team Wall; Maryland; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

SERVPRO Team Wall is seeking a Vice President of Operations to lead day-to-day operations and drive strategic execution across mitigation, construction, administration, finance, and sales. The VPO will manage personnel, oversee financial performance, and ensure client satisfaction while aligning with the franchise’s growth goals.

The ideal candidate has 5–10 years of leadership experience, a Bachelor’s degree, and a proven ability to build high-performing teams.

Qualifications

• Bachelor's Degree required.
• 5-10 years of management/leadership experience with ability to build and maintain a highly functional team.
• Ownership of operational functions and accountability for business performance, delivery, and profitability.
• Ability to think critically and resolve complex situations.
• Track record of leadership and proven growth.

Responsibilities

• Mitigation/Construction: Understand daily activities of the mitigation and construction departments.
• Ensure operating procedures are followed on all mitigation and construction work and communication takes place.
• Address concerns and weaknesses, such as employee issues, scoping concerns, workmanship, and opportunities to maximize revenue.
• Perform site visits to ensure quality and standards meet expectations.
• Review and analyze reports to identify areas of improvement.
• Fully understand the progress of large jobs, costs incurred, and ensure completion dates are met.Maintain awareness and timeliness of estimating turnaround and accuracy.
• Administration: Understand the workflow and scheduling of mitigation and construction related activities.
• Maintain awareness of certain activities via dashboards to address concerns related to documentation, estimating, and billing.
• Correspond with SME to share ideas, address concerns, and communication.
• Finance/Sales: Manage overhead and labor costs.
• Escalate customer-related finance issues, i.e. AR, damage reimbursement.
• Review weekly and monthly financials and fully understand/explain irregularities and take action as necessary.
• Develop annual budgets and achieve those goals.
• Maintain awareness and assist sales activities.

Skills

Process Discipline

Field-Ready Leadership

Talent Development

Financial Acumen

Hands-on Execution

Education

Bachelor's Degree

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

SERVPRO's Former Franchise of the Year, Team Wall, is hiring for a Vice President of Operations.

We are looking for an executive who thrives on execution and strategic leadership.

We are on the hunt for a dynamic, high-performing VPO to lead our day-to-day operations. This role demands exceptional adaptability, resilience, and a proven track record of execution. If you have the hustle to drive a fast-growing team and a passion for helping communities recover when disaster strikes, we want to hear from you. Help us continue making disasters “Like it never even happened.”

Vice President of Operations

Job Summary:

The Vice President of Operations (VPO) is expected to be the leader of the office, understand all aspects of operations, have responsibility for personnel, manage financial performance, and ensure client satisfaction. Although there is a manager of each core process, the VPO must ensure each process is functioning properly, foresee and address issues, and communicate with subject matter experts as necessary. The core processes within each office are mitigation, construction, administration, finance, and sales.

Work Experience & Education:

• Bachelor's Degree
• 5-10 years of management/leadership experience with ability to build and maintain a highly functional team.
• Ownership of operational functions and accountability for business performance, delivery, and profitability.
• Ability to think critically and resolve complex situations.
• Track record of leadership and proven growth.

Roles and responsibilities of the VPO include:

• Mitigation/Construction
• Understand daily activities of the mitigation and construction departments.
• Ensure operating procedures are followed on all mitigation and construction work and communication takes place.
• Address concerns and weaknesses, such as employee issues, scoping concerns, workmanship, and opportunities to maximize revenue.
• Perform site visits to ensure quality and standards meet expectations.
• Review and analyze reports to identify areas of improvement.
• Fully understand the progress of large jobs, costs incurred, and ensure completion dates are met.Maintain awareness and timeliness of estimating turnaround and accuracy.
• Administration
• Understand the workflow and scheduling of mitigation and construction related activities.
• Maintain awareness of certain activities via dashboards to address concerns related to documentation, estimating, and billing.
• Correspond with SME to share ideas, address concerns, and communication.
• Finance/Sales
• Manage overhead and labor costs.
• Escalate customer-related finance issues, i.e. AR, damage reimbursement.
• Review weekly and monthly financials and fully understand/explain irregularities and take action as necessary.
• Develop annual budgets and achieve those goals.
• Maintain awareness and assist sales activities.

What you bring:

• Process Discipline
• Field-Ready Leadership
• Talent Development
• Financial Acumen:
• Hands-on Execution

Required Practical/technical Knowledge:

• Success requires excellent oral and written communication skills, proven leadership abilities, and a diverse background with strong technical, business and managerial skills.
• Excellent communication skills; plus, strong interpersonal and other management skills required to develop and motivate a diverse workforce across multiple business lines.
• Candidates should strongly demonstrate the following competencies: Hustle, Drive for Results, Innovation, Vision and Strategy, Risk Taking and Initiative and Team Leadership and People Development.
• Demonstrate analytical and strategic planning capabilities. (Profit and loss experience is preferred).

This is a hands‑on, operational management environment that emphasizes executive relationships, teamwork, and open collaboration with a strong customer focus. We provide 24-hour emergency service.

Competitive Executive Salary

Competitive Executive Salary based on candidate qualifications and experience, plus year end bonus based on company’s performance.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.