Chief of Emergency Services & Patient Experience

Hcepinc; Poplar Bluff (MO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

HCEPInc in Poplar Bluff, Missouri is seeking a Director of Emergency Services to provide strategic leadership for a high-acuity Emergency Department. This permanent role oversees clinical operations, quality initiatives, and regulatory compliance while ensuring patient-centered care.

The ideal candidate is an experienced nurse leader with strong clinical and financial management skills, committed to staff development, performance improvement, and building a culture of accountability, innovation,

Qualifications

• Bachelor’s degree in Nursing or related field required, or seven years of directly related experience in lieu of a bachelor’s degree.
• Three to five years of progressively responsible experience in Emergency Services or closely related clinical setting.
• Three to five years of healthcare leadership experience preferred.
• Current Registered Nurse (RN) license in the applicable state or Compact State Licensure required.
• Current Basic Life Support (BLS) certification required.
• Current Advanced Cardiac Life Support (ACLS) certification required.
• Certified Emergency Nurse (CEN) preferred.
• Trauma Nursing Core Course (TNCC) certification preferred.
• Emergency Nursing Pediatric Course (ENPC) certification preferred.

Responsibilities

• Provide strategic leadership and operational oversight of the Emergency Department to ensure safe, efficient, and patient-centered care.
• Collaborate with physicians, nursing leadership, and interdisciplinary teams to improve patient throughput, care coordination, and the overall patient experience.
• Monitor departmental performance metrics including length of stay, door-to-provider time, left-without-being-seen rates, and patient satisfaction, implementing improvement initiatives as needed.
• Direct staffing, scheduling, budgeting, resource allocation, and financial performance to support operational excellence.
• Lead emergency preparedness planning and coordinate departmental readiness for disaster response and mass casualty events.
• Ensure compliance with The Joint Commission, CMS, state regulations, and organizational policies.
• Develop, implement, and evaluate departmental policies, procedures, and quality improvement initiatives.
• Recruit, mentor, coach, and develop department leaders and staff while fostering a culture of teamwork, accountability, and continuous professional growth.
• Respond to patient care concerns, operational issues, and critical incidents, ensuring timely resolution and effective communication.

Education

Bachelor’s degree in Nursing

RN license

Tools

BLS certification

ACLS certification

CEN certification

TNCC certification

ENPC certification

Job description

HCEPInc in Poplar Bluff, Missouri is seeking a Director of Emergency Services to provide strategic leadership for a high-acuity Emergency Department. This permanent role oversees clinical operations, quality initiatives, and regulatory compliance while ensuring patient-centered care.

The ideal candidate is an experienced nurse leader with strong clinical and financial management skills, committed to staff development, performance improvement, and building a culture of accountability, innovation,