Chief Member Experience & Growth Officer

Bridge Credit Union; USA; Vor Ort; USD 170.000 - 250.000; Vollzeit

Benefits dieser Stelle

Affordable health and vision insurance

Free dental insurance

401K plan with up to a 5% match

Accrued vacation and injury/illness-le

Short-term and Long-term Disability

Life insurance

Zusammenfassung

Bridge Credit Union is seeking a Chief Experience Officer in Powell, OH, overseeing branch administration, call center, marketing, operations, and business development. The role focuses on delivering exceptional member experience, growing membership, and developing a proactive, needs-based sales culture to drive organizational success.

Candidates should bring experience in financial services, strong leadership, and a data-driven approach to improve journeys across channels, supported by

Qualifikationen

• Experience designing, evaluating, and enhancing member journeys across channels.
• Ability to develop and execute long-term experience roadmaps aligned with objectives.
• Capability to support positive member communications, brand reputation, and community engagement.
• Proven track record leading cross-functional initiatives, timelines, and budgets.

Aufgaben

• Oversee branch administration, call center, marketing, operations, and business development.
• Deliver outstanding member experience and drive growth of core business.
• Develops and executes member services plans and strategies.
• Create a proactive, needs-based sales approach while ensuring excellent execution.
• Lead, train, supervise, and evaluate staff; foster collaboration across the organization.

Kenntnisse

Customer Experience & UX

Strategic Planning

Public Relations

Project Management

Leadership experience in financials

Analytical abilities

Written and verbal communication

Ausbildung

Bachelor's degree in Business, Marketing, Communications, or related field

Advanced degree or relevant certifications (a plus)

Jobbeschreibung

Bridge Credit Union is seeking a Chief Experience Officer in Powell, OH, overseeing branch administration, call center, marketing, operations, and business development. The role focuses on delivering exceptional member experience, growing membership, and developing a proactive, needs-based sales culture to drive organizational success.

Candidates should bring experience in financial services, strong leadership, and a data-driven approach to improve journeys across channels, supported by