Chief Experience Intelligence & Insights

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 399,000 - 453,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid parental leave

401(k)

Employee stock purchase program

Job summary

Salesforce seeks an SVP, Research & Insights - Experience Design to shape how customers and agents share context and accomplish outcomes at scale. You will lead four connected capabilities, establish an enterprise research agenda, and build a durable knowledge system for evidence across product and market intelligence.

You will recruit top researchers, drive generative and evaluative research to influence product strategy, and ensure independence and integrity of customer evidence even when

Qualifications

• Deep expertise across qualitative research, behavioral science, mixed methods, experimentation, measurement, and interpretation of product and production data.
• Experience leading research across a complex, multi‑product enterprise or ecosystem at scale.
• Ability to reconstruct how complex domains and people actually work across roles, systems and incentives.

Responsibilities

• Establish an enterprise Research + Insights agenda tied to Salesforce's decisions.
• Build Experience Intelligence as a live, cumulative understanding of how customers and work change over time.
• Define research and measurement models for human‑agent collaboration including trust, delegation, and autonomy.
• Recruit and develop an exceptional bench of research leaders and talent.

Skills

Qualitative research

Behavioral science

Measurement

Executive presence

Job description

Salesforce seeks an SVP, Research & Insights - Experience Design to shape how customers and agents share context and accomplish outcomes at scale. You will lead four connected capabilities, establish an enterprise research agenda, and build a durable knowledge system for evidence across product and market intelligence.

You will recruit top researchers, drive generative and evaluative research to influence product strategy, and ensure independence and integrity of customer evidence even when