Chief Dining Operations & Guest Experience Leader

Compass Tech; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Job summary

Bon Appetit Management Company, part of Compass Group USA, seeks a Director of Operations in San Francisco to lead dining operations, align with client culture, and drive performance. This role oversees culinary, operational, financial, and guest services with a focus on safety, innovation, and continuous improvement.

Responsibilities include budgeting, menu collaboration, staff development, and ensuring exceptional guest experience while maintaining compliance with health and safety regulations.

Qualifications

• Bachelor's degree or equivalent professional experience required/considered.
• Strong leadership and team development experience.
• Excellent problem-solving, conflict resolution, and decision-making abilities.

Responsibilities

• Provide overall leadership for dining operations and ensure high-quality service.
• Develop budgets, forecast financial targets, and monitor P&L and costs.
• Lead talent development, hiring, coaching, and performance evaluations.
• Maintain client relationships and ensure responsive communication.
• Ensure compliance with HACCP, health and safety standards and company policies.

Skills

Leadership

Financial acumen

Problem-solving

Client relationship management

Education

Bachelor's degree in Hospitality Management, Business Administration, Culinary Management, or related field

Job description

Bon Appetit Management Company, part of Compass Group USA, seeks a Director of Operations in San Francisco to lead dining operations, align with client culture, and drive performance. This role oversees culinary, operational, financial, and guest services with a focus on safety, innovation, and continuous improvement.

Responsibilities include budgeting, menu collaboration, staff development, and ensuring exceptional guest experience while maintaining compliance with health and safety regulations.